asked 2012-03-23 03:57:39 +0200

Anonymous

I have LibreOffice 3.4.0 on my Windows & 64-bit computer. I have not been able t upgrade to version 3.5. I have version 3.5 downloaded and saved on my computer, but when I try to install it the installation wizard goes through all of the motions and ends by saying that the installation is complete. But version 3.5 is not installed. Actually, right before it finshes the installation the wizard says, "Please exit LibreOffice 3.5 and 3.5 Quickstarter before you continue," right after that it says the installation is complete but I cannot find version 3.5 anywhere, including in the list of programs or in "Add/Remove Programs." I have done that several times.

I thought that it might be best to uninstall LibreOffice 3.4.0 before trying to install version 3.5, but when I try that in "Add/Remove Programs," the message says "Please close LibreOffice 3.4 before continuing and it wll not uninsttall 3.4 until I do, but I can nnot find where it is open.

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2 Answers

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answered 2012-03-23 07:12:11 +0200

Pedro

3313 ● 4 ● 25 ● 55

This is a known problem when updating from version 3.4.x to 3.5.x In fact version 3.5 did not install (although the message "Installation complete" might lead to confusion)

You need to

Load Task Manager (Ctrl+Shift+Esc) and End any process named soffice.exe soffice.bin and quickstart.exe in the Processes tab (you can sort processes alphabetically by clicking on the Image Name column)
Uninstall LibreOffice 3.4 using Control Panel's Add/Remove Programs option
Install LibreOffice version 3.5

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Comments

Pedro,Thank you very much.

Carver ( 2012-03-25 04:59:20 +0200 )edit

had exactly the same probleem, and this fixed it. thank you very much

gks ( 2012-03-28 00:00:51 +0200 )edit

answered 2012-03-23 08:13:45 +0200

El_Sivas
11 ● 3 ● 3

I'd the same problem. There was no soffice.exe in task manager, even after disable the quickstarter and a reboot. I uninstalled the previous version, but the uninstall process was not complete. There were left some files in LO-folder. I deleted the folder manually and then the installation of 3.5 was possible.

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Asked: 2012-03-23 03:57:39 +0200

Seen: 2,598 times

Last updated: Mar 25 '12

Cannot Upgrade from LibreOffice 3.4.0 to 3.5