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win7: can't uninstall 3.4.5, or upgrade to 3.5.x

asked 2012-04-05 18:25:58 +0200

mwichmann gravatar image mwichmann
11 1 1 2

updated 2013-04-02 20:04:06 +0200

manj_k gravatar image manj_k
5782 4 33 50

Similar to several other reports, I can't install the 3.5.1 with an existing install. Installing 3.5.1 from the msi, this fails, and also can't uninstall 3.4.5. Platform is Windows 7, 64bit. The release notes indicate that an upgrade from 3.4.5 ought actually to work (it says there's a known problem for <3.4.5), but it does not, for me.

"Please exit LibreOffice 3.4 and the LibreOffice 3.4 Quickstarter before you continue".

The answers to other questions of this sort say to kill the soffice process and the quickstart process, but neither are running. What else can I try?

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answered 2013-02-19 03:17:30 +0200

qubit gravatar image qubit flag of United States
5721 3 48 41

Hi @mwichmann,

Hopefully you've solved your problem. If not, and if the latest release isn't installing for you either, then please file a bug about this problem. The QA team will be happy to help you track down this issue!

Please post a link to any bugs you file in a comment below using the format "fdo#123456".

Thanks!

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answered 2012-06-20 17:40:28 +0200

tohuwawohu gravatar image tohuwawohu flag of Germany
1812 13 40

There are other answers indicating that this may be a permissions issue. So, you should try to run the installer of the current LO version with adminstrative privileges, either using the context menu entry "Run as Administrator" or by using a admin console, cd'ing to the download directory and running the msi manually.

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answered 2012-06-20 08:56:29 +0200

brian gravatar image brian
1

I get the same problem. Does anyone know how to solve it?

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"Same Problem" posts may be useful to indicate the severity of an issue, but posting as an answer isn't the best way. Better add a comment to the initial question.

tohuwawohu ( 2012-06-20 17:42:18 +0200 )edit
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answered 2012-04-05 18:43:09 +0200

Pedro gravatar image Pedro flag of Portugal
3218 4 23 54

Get LO 3.4.6, install, uninstall, manually delete the LibreOffice 3.4 folder under C:\Program Files and then install 3.5.2 which was released today :)

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Finally got a chance to try this, and it doesn't work: the upgrade to 3.4.5 to 3.4.6 fails the same way, with a bogus claim that LibreOffice or the quickstarter needs to be shut down to proceed.

mwichmann ( 2012-04-12 15:22:04 +0200 )edit

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Asked: 2012-04-05 18:25:58 +0200

Seen: 1,039 times

Last updated: Feb 19