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asked 2012-06-28 19:21:54 +0200Gardner_Dave
I have a new ultrabook computer running Windows 7 Home Premium. I scan documents into PDFs files using an HP 4500 printer using the HP solution center software. This functionality works great on using my old computer running Windows 7 Pro but will not work on my using my new computer. The only significant difference between the computers is that I have LibreOffice installed on my new computer. The error message I get is HP CUE-Scanning component is not responding. Any thoughts?
answered 2012-07-02 22:53:08 +0200Gardner_Dave
After hours of troubleshooting, I plugged the printer (via the USB hub) into the other USB port on my ultrabook and everything works fine. This problem is resolved for me. It is not a LibreOffice problem. Sorry for the trouble here.
It seems unlikely that LibreOffice is the source of the problem, but let's see if we can help you troubleshoot this problem and make sure that LO is not causing unintended interference.
You mentioned that you're running a slightly different version of Windows on the two machines (Home Premium vs. Professional). Do you have any other Windows 7 Pro machines available to you that you could test with the scanner?
A quick search on google with your error message came up with this page on the HP Support Forum. If the described utility doesn't fix your problems, perhaps that forum might be able to give you more targeted help with your scanner.
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Asked: 2012-06-28 19:21:54 +0200
Seen: 156 times
Last updated: Jul 02 '12