asked 2012-10-18 16:35:10 +0200
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I am having problems upgrading LibreOffice 3.6.1 to 3.6.2. The operating system is Windows 7. The installation Wizard fails gives the following error message:
The Following applications are using files that need to be updated by this setup. Close these applications and click retry to continual. Intel(R) Dynamic Application Loader Host Interface Service Intel(R) Management and Security Application User Notification Service.
I have rebooted the PC and have uninstalled LibreOffice 3.6.1. The problem still persists. I can reinstall LibO_3.6.1_Win_x86_install_multi with no problems. But, LibO_3.6.2_Win_x86_install_multi fails everytime.
@bag: I don't believe that I am the only person that has received this message. Yet, I haven't found the problem listed.
Also reported on German "discuss mailing list" → LibO 3.6.2 - Installation
@bag: I believe it a to be a bug that should be reported but I don't know how.
→ Bugzilla – Create a new Bugzilla account
→ How to Report Bugs in LibreOffice
→ Bug Submission Assistant
→ Bugzilla – Enter Bug: LibreOffice (Component: Installation · Version: 3.6.2.2 release)
About "Service Intel(R) Management and Security Application User Notification Service":
→ UNS.exe file information
→ Measures you can take regarding this program
answered 2012-10-19 12:58:28 +0200
This post is a wiki. Anyone with karma >750 is welcome to improve it.
I believe it a to be a bug that should be reported but I don't know how. I don't believe that I am the only person that has received this message. Yet, I haven't found the problem listed. I received the same error message when I attempted to downgrade to version 3.5.7. I got around the problem by temporarily stopping the two services, Control Panel – Administrative Tools - Services
answered 2012-12-31 15:35:32 +0200
This post is a wiki. Anyone with karma >750 is welcome to improve it.
Yeah, I have this problem on fresh install of win7 64 bit. How disappointing that this fails at the first hurdle.
answered 2012-10-22 13:41:02 +0200
This post is a wiki. Anyone with karma >750 is welcome to improve it.
I overcame a similar problem by creating a short cut link on the desktop to the LibO_3.6.2_Win_x86_install_multi.msi file. I then closed all open applications and started the installation from the desktop short cut icon.
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Asked: 2012-10-18 16:35:10 +0200
Seen: 862 times
Last updated: Feb 26
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@manj_k Thank you for the information. I filed a bug report with Bugzilla. I didn't see any previous reports. I this isn't a duplicate.
bag ( 2012-10-19 18:18:17 +0200 )edit→ fdo#56189
manj_k ( 2012-10-22 16:30:30 +0200 )edit