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Hi I got this reply from Tom

Thank you Tom.

"Hi :) The .pptX, .docX and such are notoriously unreliable. The files should all still have their sound and work properly if you play them using the same version of MS Office that was used to create them, and on the same OS. Using a different version of MS Office or any other program can mean the documents are not displayed properly or function properly.

So, the client can probably play the files just fine.

If you can get back to where-ever the files were created and do File - "Save As" to save into the older MS Format (ppt without the X at the end) then those usually work fine on any relevant software on any platform. Regards from Tom :)