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I would start by running the Java test found at http://www.java.com/en/download/testjava.jsp to see if it is actually working and that you are running the latest version (7.6.1 is what I'm running) if an error comes back there uninstall Java and all elements of it including items in your user's folder. then install the latest version. if no error comes back download and update to the latest version of java