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I agree. When looking at websites like reddit for example which also relies on voting and moderation. The mods only have to come in if they say something that is against the rules. I was going to say it may have something to do with spam. But they've got Google's reCAPTCHA which I'm pretty stops 99% of all spammers.

If posts automatically got published instead of going trough a mod queue that might indeed faster support. Another advantage over Office. I have asked multiple friends who all have own Office 2003,2007,2010,... and then have NEVER EVER contacted Microsoft for support. Seems weird that you pay for, pretty expensive, office suite and don't even get support for it. If new users got <24 hours support that would SUPER convenient for many people!

Original date I made this answer: 2016 02 16 08:25