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Libre Office OS X (latest version) crashes on start. [closed]

asked 2013-02-11 10:30:00 +0200

Davinder Sangha gravatar image

updated 2015-10-21 17:02:22 +0200

Alex Kemp gravatar image

Installed okay, but it crashes on start.

Code below.

Process:         soffice [420]
Path:            /Applications/LibreOffice.app/Contents/MacOS/soffice
Identifier:      org.libreoffice.script
Version:         4.0.0.3 (???)
Code Type:       X86 (Native)
Parent Process:  launchd [164]
User ID:         501

Date/Time:       2013-02-11 09:26:25.326 +0000
OS Version:      Mac OS X 10.8.2 (12C60)
Report Version:  10
Sleep/Wake UUID: 362CD4DC-45CB-4D6E-A5D5-E08DC88434C1

Interval Since Last Report:          212915 sec
Crashes Since Last Report:           6
Per-App Crashes Since Last Report:   6
Anonymous UUID:                      18A36081-E60C-F732-AF6C-580BACE6E084

Crashed Thread:  0  Dispatch queue: com.apple.main-thread

Exception Type:  EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Application Specific Information:
abort() called
pure virtual method called

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib          0x97022a6a __pthread_kill + 10
1   libsystem_c.dylib               0x91da2acf pthread_kill + 101
2   libsystem_c.dylib               0x91dd94f8 abort + 168
3   libc++abi.dylib                 0x9949980c abort_message + 151
4   libc++abi.dylib                 0x99497374 __cxa_pure_virtual + 26
5   libuno_cppuhelpergcc3.dylib.3   0x00359cee com::sun::star::uno::DeploymentException::~DeploymentException() + 30
6   libc++abi.dylib                 0x99498432 __gxx_exception_cleanup(_Unwind_Reason_Code, _Unwind_Exception*) + 32
7   libunwind.dylib                 0x967ec26f _Unwind_DeleteException + 29
8   libc++abi.dylib                 0x994977cf __cxa_end_catch + 128
9   libsofficeapp.dylib             0x000781f1 desktop::Desktop::Init() + 577
10  libvcllo.dylib                  0x017cea13 InitVCL() + 467
11  libvcllo.dylib                  0x017cecef ImplSVMain() + 31
12  libvcllo.dylib                  0x01b2634b AquaSalInstance::handleAppDefinedEvent(NSEvent*) + 75
13  libvcllo.dylib                  0x01b648db -[VCL_NSApplication sendEvent:] + 315
14  com.apple.AppKit                0x974ca72c -[NSApplication run] + 951
15  com.apple.AppKit                0x9746d6f6 NSApplicationMain + 1053
16  libvcllo.dylib                  0x01b278e7 ImplSVMainHook(int*) + 343
17  libvcllo.dylib                  0x017cee91 SVMain() + 17
18  libsofficeapp.dylib             0x000a7ba5 soffice_main + 437
19  org.libreoffice.script          0x00001f0e main + 30
20  org.libreoffice.script          0x00001872 _start + 216
21  org.libreoffice.script          0x00001799 start + 41

Thread 1:
0   libsystem_kernel.dylib          0x970228e2 __psynch_cvwait + 10
1   libsystem_c.dylib               0x91da6289 _pthread_cond_wait + 938
2   libsystem_c.dylib               0x91e33b30 pthread_cond_timedwait + 47
3   libuno_sal.dylib.3              0x00014c58 rtl_cache_wsupdate_all(void*) + 280
4   libsystem_c.dylib               0x91da1557 _pthread_start + 344
5   libsystem_c.dylib               0x91d8bcee thread_start + 34

Thread 2:
0   libsystem_kernel.dylib          0x970230ee __workq_kernreturn + 10
1   libsystem_c.dylib               0x91da404c _pthread_workq_return + 45
2   libsystem_c.dylib               0x91da3e19 _pthread_wqthread + 448
3   libsystem_c.dylib               0x91d8bcca start_wqthread + 30

Thread 3:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib          0x970239ae kevent + 10
1   libdispatch.dylib               0x9a4a6c71 _dispatch_mgr_invoke + 993
2   libdispatch.dylib               0x9a4a67a9 _dispatch_mgr_thread + 53

Thread 4:
0   libsystem_kernel.dylib          0x970230ee __workq_kernreturn + 10
1   libsystem_c.dylib               0x91da404c _pthread_workq_return + 45
2   libsystem_c.dylib               0x91da3e19 _pthread_wqthread + 448
3   libsystem_c.dylib               0x91d8bcca start_wqthread + 30

Thread 5:
0   libsystem_kernel.dylib          0x970230ee __workq_kernreturn + 10
1   libsystem_c.dylib ...
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Closed for the following reason the question is answered, right answer was accepted by Alex Kemp
close date 2015-10-21 17:03:18.423121

Comments

[Ed. note -- Please read @jorendc's Answer below BEFORE deleting any of your data]

SOLVED. Simply removed the program and reinstalled, but ensured that all Application Support folders, etc. are deleted.

Davinder Sangha gravatar imageDavinder Sangha ( 2013-02-11 10:46:43 +0200 )edit

Oh, didn't saw that comment here... but anyway :D... happy it's solved. It was probably indeed a user profile problem because you delete (some) folder in the Application Support folders.

jorendc gravatar imagejorendc ( 2013-02-11 11:09:10 +0200 )edit

1 Answer

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answered 2013-02-11 11:07:54 +0200

jorendc gravatar image

updated 2013-02-12 18:24:02 +0200

qubit gravatar image

Note: Deleting your entire Application Data/ folder may cause you to lose information about other applications installed on your computer, as well as LibreOffice templates, etc. Instead, please rename your user profile folder as described below and see if that solves your problems!


Thanks for reporting!

I'm also a Mac user (Mac OSX 10.8.2) but can't reproduce this behavior. Is it possible to reset your user profile following this guide:

If this problem still exists after a user profile reset, please open a bug report here, so we can narrow the cause down: https://www.libreoffice.org/get-help/bug/

Kind regards,

Joren

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Asked: 2013-02-11 10:30:00 +0200

Seen: 1,416 times

Last updated: Feb 12 '13