Windows 7 - 6.0.6.2 install kills desktop

asked 2018-08-12 07:17:04 +0200

gneuner gravatar image

Just upgraded 5 machines from 5.4.7 to 6.0.6.2 (64-bit) on Windows 7. Just before the install finishes, the Windows desktop disappears and is not restored afterward. The 1st time I waited almost 5 minutes after the install was finished because the disk was continuously active [probably indexing, but I wasn't sure]. Finally I gave the 3-finger salute to start the task manager. I was able to log out / log in again and everything was ok.

On the next installation, I didn't wait but logged out as soon as I verified that the install program had exited. That also seemed to work ok and I repeated this for all the other installs.

Please fix this. I don't know why the desktop is being stopped in the 1st place - but if it needs to be done at all, it should be restarted when the installation is finished. Leaving a novice user staring at a blank desktop will scare the @#$% out of them.

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Comments

This should not happen - there's nothing in installer that tells to kill desktop - except for Windows own restart manager that must (1) show a question like "these programs use files that installer needs to replace" (the program being explorer in this case); and (2) if user agrees to close and restart them, the manager must do just that (close in the beginning, restart after the end).

  1. Did you have that question, and did you accept?
  2. Could you please generate and provide install log?
Mike Kaganski gravatar imageMike Kaganski ( 2018-08-12 07:38:21 +0200 )edit