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why is help documentation blank?

asked 2019-02-08 16:17:58 +0100

mattski gravatar image

Downloaded LibreOffice 6.2.0.3 to Mac (macOS 10.12.6). All Help buttons / menu items open a blank page in my web browser (Safari). For example, choosing Help > LibreOffice Help opens a blank page called NewHelp0.html. Its complete contents are

<!DOCTYPE HTML>
<html lang="en-US">
<head>
<meta charset="UTF-8">
<meta http-equiv="refresh" content="1" url="file:///Volumes/Hume/Users/mattleopard/anger/Word%20Process/LibreOffice.app/Contents/Resources/../Resources/help/index.html?Target=swriter/.uno%3AHelpIndex&Language=en-US&System=MAC&Version=6.2">
<script type="text/javascript"> window.location.href = "file:///Volumes/Hume/Users/mattleopard/anger/Word%20Process/LibreOffice.app/Contents/Resources/../Resources/help/index.html?Target=swriter/.uno%3AHelpIndex&Language=en-US&System=MAC&Version=6.2";</script>
<title>Help Page Redirection</title>
</head>
<body></body>
</html>

What's the issue here? How do I actually get to see some help documentation?

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2 Answers

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answered 2019-02-09 09:58:59 +0100

libreofficeUser30872 gravatar image

updated 2019-02-10 00:43:40 +0100

The help (Supplementary Downloads:) is a separate download.

Update:

You are correct. I did not realize that the OS dropdown changed the html text for 6.2.0, and there is no link for MAC OSX. I've only downloaded for Windows and Linux and a separate Help link has always been there.

Searching the bug database, this came up:

LO62b1: on macOS local help opens an empty page in default browser

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Comments

I see the words "Supplementary Downloads" on the web page you linked to, but they are not a link, so I still don't see any way to download the help. How do I download the help? And doesn't anyone on the development team think it would be a good idea for this NewHelp0.html page itself to _tell_ me that I need to download the help, and how to download it?

mattski gravatar imagemattski ( 2019-02-09 18:38:18 +0100 )edit

Anyway I don't think your answer is correct. I can see by opening that LibreOffice app bundle that the help is there; the problem is that the buttons and menu items are not pointing correctly to it.

mattski gravatar imagemattski ( 2019-02-09 18:46:18 +0100 )edit

Thanks! If you look at my answer, you'll see that I show what's wrong with the link. Perhaps you could add that info to the bugbase?

mattski gravatar imagemattski ( 2019-02-10 00:53:19 +0100 )edit
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answered 2019-02-09 18:37:41 +0100

mattski gravatar image

updated 2019-02-09 18:44:59 +0100

I looked inside the LibreOffice app bundle and found the help there. The problem seems to be the file pointed to by that web page:

file:///Volumes/Hume/Users/mattleopard/anger/Word%20Process/LibreOffice.app/Contents/Resources/../Resources/help/index.html

This should be:

file:///Volumes/Hume/Users/mattleopard/anger/Word%20Process/LibreOffice.app/Contents/Resources/help/en-US/text/shared/05/new_help.html

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Asked: 2019-02-08 16:17:58 +0100

Seen: 49 times

Last updated: Feb 10