Installation Wizard freezes during install.

asked 2019-03-21 23:34:45 +0100

Alexander-936 gravatar image

I'm trying to install LibreOffice 64bit ersion. During the main installation process, about 1/12th of the loading bar loads, then the Installation Wizard just stays at that point for hours and doesn't do anything. My firewalls were turned off during the installation and I made sure nothing was obstrucitng the instilation. After about an hour and a half of waiting, I canceled the install, but the Installation Wizard wouldn't close. I then restarted my PC to make another atempt an instaling the program, but the same problem hapened again. What is causing this?!

My PC is a Toshiba Satellite C55-A runing on Windows 8.1

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It is identified that under some (unknown) circumstances, a windows component used by installer to install KB2999226 (UCRT) named wusa.exe may hang for really long time. I found in Internet some mentions about 20+ minutes, but your case, as well as, suggest that it may be more than 90 minutes.

It is known that just killing wusa.exe may proceed with the installation; but please could you first try another thing to help me testing a workaround being prepared: could you instead try to stop Windows Update service (using computer management, or command like net stop wuauserv as an administrator) after 2 minutes of that "frozen" state ? Knowing if this would error out or proceed could help enormously. Thanks!

Mike Kaganski gravatar imageMike Kaganski ( 2019-03-22 05:24:38 +0100 )edit

Hi, I have run into the same issue while trying to install LibreOffice (also tried with and on Windows 8.1 laptop just after system Refresh (removing all programs and keeping personal files). I tried both net stop wuauserv and taskkill /IM /F wusa.exe after 2 and 10 minutes. In all cases, the installation was terminated, such as after pressing Cancel. I hope it will help you, I will just wait with patiently.

pwalczykk gravatar imagepwalczykk ( 2019-07-15 18:50:45 +0100 )edit

About 60 seconds after I stopped wuauserv, a further popup appeared, saying that I'd have to download and install KB29999226 from Microsoft's website and install it manually. After I closed that, the installation continued and said that it installed successfully. However, on attempting to start LibreOffice (without restarting Windows) an error appeared, saying that "api-ms-win-crt-runtime-l1-1-0.dll was missing".

settermjd gravatar imagesettermjd ( 2019-08-14 22:22:56 +0100 )edit

@settermjd: that is expected; and the warning there is correct. For some reason, your Windows Update service failed to install the bundled update; so you need to install the update manually. You may find a link to it in this FAQ.

Mike Kaganski gravatar imageMike Kaganski ( 2019-08-15 06:06:26 +0100 )edit