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LibreOffice 6.3.2_win64 not recognizing Win 7 sp1

asked 2019-10-27 00:19:13 +0100

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I'm trying to install LibreOffice_6.3.2_Win_x64 and getting an error message saying "Windows 7 SP1 or newer required". I have installed the SP1 update successfully through Windows Update (When I view update history, it says "Windows 7 Service Pack 1 for x64-based Systems (KB976932) status Successful". Computer has been restarted twice since the update. What do?

When I view system info it has Windows 7 Home Premium for windows edition. Is it supposed to say SP1 after that? Should I try re-installing SP1 via download from microsoft? Is this version of LibreOffice REALLY SP1 copatible or just thinks it is and needs some other update? #help

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I think that Control Panel -> System should say Service Pack 1 in the second line after the Windows version statement, that is in the line immediately after the copyright statement. (I have Win 7 Pro so can't give a direct comparison.) Lacking any better suggestion, you could try re-installing SP1.

ve3oat gravatar imageve3oat ( 2019-10-27 01:37:23 +0100 )edit

Windows 7 Home Premium SP1; running winver:

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Mike Kaganski gravatar imageMike Kaganski ( 2019-10-27 07:45:15 +0100 )edit

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answered 2019-10-27 08:12:42 +0100

When I view system info it has Windows 7 Home Premium for windows edition. Is it supposed to say SP1 after that?

Yes - see comment by @ve3oat.

Should I try re-installing SP1 via download from microsoft?

Likely.

Is this version of LibreOffice REALLY SP1 copatible or just thinks it is and needs some other update?

It is compatible with Win7SP1. The only other update the installer needs (KB2999226), it brings with itself (bundled inside the MSI), and so it doesn't require anything except bare Windows 7 SP1.

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Asked: 2019-10-27 00:19:13 +0100

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Last updated: Oct 27