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I cannot install 4.2.4 on Windows 7 (32 bit) [closed]

asked 2014-05-31 09:40:54 +0200

MarsGeog gravatar image

updated 2015-08-25 08:05:25 +0200

Alex Kemp gravatar image

I have been trying to upgrade from LibreOffice 3.3 for a few months. I've downloaded the Windows installer, both from the LibreOffice and CNET Download web sites. Each time I try to run the installer, I get the following error message: "Please exit LibreOffice 3.3 and the LibreOffice Quickstarter before you continue." I am not using 3.3. I am in a single user system (Acer Aspire netbook). I have tried cold booting my computer to make sure LO isn't active, and I have downloaded the program several times (in case of a download hiccup). No luck.

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Closed for the following reason the question is answered, right answer was accepted by Alex Kemp
close date 2016-02-24 11:37:22.760634

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Any help in this previous Q&A? Searching this site on your error message might turn up more possibilities.

David gravatar imageDavid ( 2014-05-31 14:58:00 +0200 )edit

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answered 2014-06-01 09:11:33 +0200

MarsGeog gravatar image

Thank you for taking the time to point me to other places where the issue was discussed (I had searched through the questions but without success). I had tried most of the suggestions in these other threads -- except one, which did the trick. You have to remove LibreOffice 3.3 from your machine (I did that by copying/deleting it onto a flash drive for an emergency backup and then removed the USB flash drive and then deleting the desktop shortcut). Then, when I ran the installer, it finally did not hang. I'm about to open LO 4.2 to see if it's what I'm hoping for.

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Glad you sorted it! Hope you enjoy your updated LibO. :)

David gravatar imageDavid ( 2014-06-01 11:04:16 +0200 )edit

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Asked: 2014-05-31 09:40:54 +0200

Seen: 287 times

Last updated: Jun 01 '14