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Update "Windows can't open this file" [closed]

asked 2012-08-02 02:13:59 +0200

Spring Chicken gravatar image

updated 2015-09-27 18:56:34 +0200

Alex Kemp gravatar image

Today, I was prompted by Libre Office to download an update. I clicked on the link which led me to the Libre Office website, from where I downloaded a 201MB file named . However when I double click on it, I get the dreaded "Windows can't open this file" message. What to do now?

Using Win 7 64

Strangely, previous updates did not have that hiccup.

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Closed for the following reason the question is answered, right answer was accepted by Alex Kemp
close date 2015-11-09 04:15:12.422300


Did you check the integrity of the downloaded file using the MD5 checksum or other checksums? Did you try to open it with Administrator privileges?

tohuwawohu gravatar imagetohuwawohu ( 2012-08-02 16:34:11 +0200 )edit

if possible, tell us the mirror you downloaded from. It is using a wrong mimetype that causes your browser to rename the file. The URL is not since that will just pick a mirror for you. Please check your download history for the actual mirror, so we can notify it.

cloph gravatar imagecloph ( 2012-08-11 20:30:11 +0200 )edit

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answered 2012-08-10 20:43:17 +0200

Spring Chicken gravatar image

updated 2012-08-10 20:44:04 +0200

Finally, 9 days after, I downloaded the update again, and this time, the install went ahead normally. Thanks for help.

It would be a good idea to change this forum to a less obscure interface.

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answered 2012-08-04 07:58:36 +0200

Sveinn í Felli gravatar image

The Libreoffice packages for Windows are in a MSI-format these days. Your might have been accidentally renamed to .man extension during save; try to rename the package to LibO_3.5.5_Win_x86_install_multi.msi (which is the name used in the download site).

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See also → Bug 53241 - The extension is .man instead of .msi in the downloadable files for Windows — Comment #5: ... It is a problem with Internet Explorer ...

manj_k gravatar imagemanj_k ( 2012-08-10 15:17:19 +0200 )edit

answered 2013-09-19 12:05:58 +0200

hobbit gravatar image

updated 2013-09-19 12:19:33 +0200

The Libreoffice 4.1 download is always saved as a .man and it could be due to a bug in IE (IE is a crap browser) I renamed the file extension to .msi and it worked just fine!

I just tested it on Firefox and it works absolutely fine. The file shows and downloads as a .msi.

Morale of the story is that Open source software rules big time!

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The morale of the story is that administrators of LibreOffice download page should test multiple browsers to see if download works fine... ;)

L-user gravatar imageL-user ( 2013-09-19 12:26:20 +0200 )edit

answered 2012-08-04 09:32:00 +0200

tohuwawohu gravatar image

@Spring_Chicken: using a checksum, you can verify the integrity of the file you've downloaded. See the Wikipedia page on on checksums.

To check it, you need two things:

  • the correct checksum for the individual file to download, to compare it with the cecksum of the file you've downloaded;
  • a software to calculate the checksum.

The checksums for all the LO downloads are available on the "Info" page of every download. Take care to get the checksum for the specific file you've downloaded - OS, LO version, Language, Program or Help pack.

Info Links for LO Downloads

To calculate the checksum for the file you've downloaded, there's a lot of freeware software around - check the mentioned Wikipedia article for links.

If you encounter problems installing a program, make sure to:

  • verify the integrity of the download (as explained above);
  • have sufficient privileges to start the installation (you may need to start the installation as admin user);
  • have read and write access to the downloaded file. If you choose "Run downloaded file" or something like that directly from the browser's download dialogue, installation may fail if the browser saves the download read-only. So, you should choose "Save locally" or "Save on local disk" in your browser's download dialogue to save the download, and then open the download directory with Windows Explorer and run the file from there.
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answered 2012-08-04 00:53:23 +0200

Spring Chicken gravatar image

Sorry tohuwawohu ; I had not seen your comment, due to the obscure interface of this forum. I don't know what is a checksum and I never used it. I deleted my download and downloaded it again... but I have the same message.

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answered 2012-08-04 00:14:29 +0200

Spring Chicken gravatar image

I would appreciate any help!

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Asked: 2012-08-02 02:13:59 +0200

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Last updated: Sep 19 '13