# Help please! Crashed -- says recovered but isn't on all types of docs

No help to be found on this forum, but I'm leaving it here in case it helps someone else. I installed an update and while I still get the "recovery" window, I can open my files now and they appear to be fine. If there's no update available if this happens to you, try reinstalling LibreOffice and starting fresh. Best wishes, it's a bummer when it happens.

What the issue was: Using the spreadsheet, but just found that ALL my LibreOffice docs are opening with the "suddenly crashed" window. Started recovery. The "finish" box comes up highlighted but status says it isn't recovered yet. When I click on the highlighted finish box, I get the window "LibreOffice quit unexpectedly, click reopen to open again etc. Then all the blah blah info to be sent to Apple if I so choose. I can't seem to get to my file again. This has all my time for billing this month and I'm really in a mess if I've lost it. Is there any way to open this file or is there some version of it somewhere else on my drive?

LibreOffice: 4.3.5.2 Mac: 10.9.5

No, I didn't back up yet this week...

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If you saved your file at least once a day and did not delete any files, the last saved files will be on your Mac. Use the search function of your PC and you will find the files.

Now to the crash of LibO. I would do the following: - Reboot the machine - If problem persist, renew the user profile: For details please refer to: https://wiki.documentfoundation.org/U...

No, I didn't back up yet this week...

Let me just paste here a comment I put together

Very often I see questions on how to recover lost files. Better than attempting to recover lost data is prepare against the loss of data. To avoid a loss of a file these are 3 recommendations:

1 - Check the following LibO options: Tools > options > Load/Save > General
---- Save Autorecovery every x mins (the shorter the value the small a possible loss; I use 3 min)
---- Automatically save document too ( I don't use this, because I regard the autorecovery function as excellent.)
---- Always create a backup copy (download and read the free of charge LibO guide to understand how this works)

2 - When I work more than a day on a file, I create additional daily back ups. I use the format "filename_yymmdd.ext" and I keep at least 1 previous version. In case the file is extremely important and I work long hours non-stop, I add the actual time behind the date.

3 - Backup the HDD of your computer to an external HDD. External HDD in the range of 2-4 TB cost mostly less than 150 EUR. I do this almost daily and even backup external HDD onto another one.

When it comes to this topic this expression comes to my mind: "Fail to prepare is prepare to fail!"

LOSS OF FILES - RECOVERY ATTEMPT

Depending on your settings you might be able to find a copy in your Backup folder. You will information on the location of this Backup folder under: Tools > Options > LibreOffice > Paths

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