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LO 3.6 has stopped working [closed]

asked 2012-08-25 15:47:52 +0200

Hank Sohota gravatar image

updated 2015-10-17 15:59:14 +0200

Alex Kemp gravatar image

I was running LO3.6 perfectly satisfactorily. Then one day I opened LO and it stopped loading after the progression bar had moved along about a quarter of the way.

I tried unistalling and reinstalling to no avail. I tried unistalling and reverting to 3.5 but it too stopped loading in exactly the same way.

Now I cannot run any version of LO.

The only info I can offer is the detail in the dialogue box with the title of this post:

===== Problem signature: Problem Event Name: BEX Application Name: soffice.bin Application Version: 3.6.0.104 Application Timestamp: 5012ee18 Fault Module Name: MSVCR90.dll Fault Module Version: 9.0.30729.6161 Fault Module Timestamp: 4dace5b9 Exception Offset: 0002e9f4 Exception Code: c0000417 Exception Data: 00000000 OS Version: 6.0.6002.2.2.0.256.6 Locale ID: 2057 Additional Information 1: 68dc Additional Information 2: abb450faa6d0d44ba709cc1c3e29b435 Additional Information 3: 618b Additional Information 4: e11a5ab518f3f17e58ffe7bff94175a8

=====

Please help.

Hank

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Closed for the following reason the question is answered, right answer was accepted by Alex Kemp
close date 2015-10-17 15:59:25.160934

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answered 2012-08-25 18:18:51 +0200

tohuwawohu gravatar image

Seems to be a known bug (#fdo38913) that's still open. One thing you should check is the Java version on your system - some people report that switching from Java 7 to Java 6 solved the problem. Other people solved this by resetting the user profile. Good Luck!

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answered 2012-08-25 19:22:21 +0200

Hank Sohota gravatar image

updated 2012-08-25 19:24:10 +0200

As suggested below I 'reset the user profile' and it worked!

Thanks,

Hank

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Great - happy that it works now. :-)

tohuwawohu gravatar imagetohuwawohu ( 2012-08-25 20:54:20 +0200 )edit

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Asked: 2012-08-25 15:47:52 +0200

Seen: 850 times

Last updated: Aug 25 '12