Ask Your Question
0

I reverted from Win10 to Win7, now LO won't install! [closed]

asked 2015-10-21 03:24:28 +0200

Kenley gravatar image

updated 2015-10-22 18:25:28 +0200

Alex Kemp gravatar image

I tried out Windows 10, and while I was using it, I updated my LibreOffice from 4.4 to 5.0 (I think). I found there was a compatibility problem with my laptop and Win10, so I used the built-in tool to restore my Windows 7 install.

When I did this, it removed the newly-installed version of LibreOffice, but the old version had been deleted during the installation. Unfortunately, although almost all the files are gone from my ProgramFiles, LO 4.4 has left some trace on my computer, because every time I try to install it again (any version), it informs me that it can't find 'LibreOffice_4.4.0_Win_x86.msi' in order to uninstall the "old verson" of LibreOffice, which really isn't installed anyway!

Can somebody help me get my LibreOffice back?

I'm using Windows 7 Home Premium 64-bit, in English and had (apparently) installed LO v4.4.0, in English as well.

edit retag flag offensive reopen merge delete

Closed for the following reason the question is answered, right answer was accepted by Alex Kemp
close date 2016-03-15 17:30:05.355269

3 Answers

Sort by » oldest newest most voted
2

answered 2015-10-22 18:58:23 +0200

Alex Kemp gravatar image

updated 2015-10-29 15:36:06 +0200

Hi Kenley

The most common fix advised for this is to reinstall your OS (no, really). Let's see if we can avoid that.

Here are some sane steps that can be taken:-

  1. M$ has provided a "Microsoft Fix-It" website:-

    "Automatically repair issues that block program installation or removal because of corrupted registry keys."

    https://support.microsoft.com/en-us/mats/program_install_and_uninstall

    Applies to the following versions:-

    • Microsoft Windows Server 2003 (+ R2)
    • Windows Server 2008 (+ R2)
    • Windows Server 2012 (+ R2)
    • Microsoft Windows XP
    • Windows Vista
    • Windows 7
    • Windows 8 (+ 8.1)

    This website is a replacement for The Windows Installer Cleanup utility (MSICUU2.exe, retired by M$ as they said that it corrupted some Registry instead of fixing them (whoops)), and also a replacement for the former http: //support.microsoft.com/fixit/, which has been removed without redirection.

  2. The MS Website in the previous step is also reported to have a "super-effective" version of Windows Update (a corrupted Registry can prevent viable system Updating as much as it can prevent non-M$ program installation/update). Keep making use of that until no more updates are required. MS system updates are vital for both system integrity & security.
  3. (if none of the above removes the old LO from the Registry)

    i) Download the 4.4.0 MSI
    ii) Right-click on the MSI & choose 'remove'.

    Previous LO versions can be downloaded at:
    http://downloadarchive.documentfoundation.org/libreoffice/old/

If this helps then please tick the answer (✔)
...and/or show you like it with an uptick ()

edit flag offensive delete link more
0

answered 2015-10-22 18:01:31 +0200

David gravatar image

It could be that your old "user profile" was preserved in the restore?

Check the documentation for help in locating it; scroll down that document for guidance on removal or backup. Perhaps removing (or simply moving!) it will release the jam.

edit flag offensive delete link more
0

answered 2015-10-22 03:21:16 +0200

paul1149 gravatar image

My first attempt would be to use Wise Program Uninstaller, which is free. If its Safe uninstall, or whatever it's called, doesn't work, then go to Force uninstall.

edit flag offensive delete link more

Question Tools

1 follower

Stats

Asked: 2015-10-21 03:24:28 +0200

Seen: 587 times

Last updated: Oct 29 '15