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I cannot complete installation of LibreOffice, error 1335 cab file corrupted?

asked 2015-11-29 00:24:18 +0200

Gaz47 gravatar image

updated 2015-12-01 13:07:48 +0200

Alex Kemp gravatar image

Windows 10, English

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answered 2017-12-03 20:53:51 +0200

BrianMack gravatar image

I get the same 1335 error code. It doesn't matter how many retrys or re downloads. It is a classic FAIL. I'm abandoning Libre.

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Windows 8.1 btw

BrianMack gravatar imageBrianMack ( 2017-12-03 20:54:30 +0200 )edit

Well, you probably found some broken mirror... and you could of course ask for help to get link to http://downloadarchive.documentfounda..., where you could pick mirror manually; and also you could help project by pointing to the failing mirror... but you can also bash on those unknown to you who did something to provide something to you for free, and disrespect what they did because of some failure. That's a valid choice, too.

Mike Kaganski gravatar imageMike Kaganski ( 2017-12-03 21:00:06 +0200 )edit

The download is directly through libreoffice.org One would assume they should know their own mirrors?

BrianMack gravatar imageBrianMack ( 2017-12-03 21:07:46 +0200 )edit

No, the mirrors are offered by independent organizations for free. LibreOffice (TDF) itself is not a commercial organization that could itself afford to have enough bandwidth or hardware.

Mike Kaganski gravatar imageMike Kaganski ( 2017-12-03 21:13:02 +0200 )edit

I just tried downloading from Cnet. Install fail again. Error 1335 cab file corrupt.

BrianMack gravatar imageBrianMack ( 2017-12-03 21:45:32 +0200 )edit

Just don't know what to say. You could already figure that in case when some software is being downloaded tens of millions times each version, the repeated failure must be something unusual, not attributed to the software as a whole. It could be a mirror issue (as I suggested); or it could be something with internet connection; or a problem ()like broken previous installation) on user's system ... did you check the checksum of downloaded file is correct?

Mike Kaganski gravatar imageMike Kaganski ( 2017-12-03 21:57:29 +0200 )edit

I know nothing of how to do checksum. All I can say is Norton says file is safe.

BrianMack gravatar imageBrianMack ( 2017-12-03 22:03:38 +0200 )edit

Well, at least, could you please post here the specific link(s) that gave you the corrupt file?

Btw: could you try to disable Norton antivirus for the duration of installation to check if that's related?

Mike Kaganski gravatar imageMike Kaganski ( 2017-12-03 22:06:18 +0200 )edit

the internet is full of posts about people having issues installing Libreoffice to Windows 8.1

BrianMack gravatar imageBrianMack ( 2017-12-03 22:11:19 +0200 )edit

... and of other posts where they report success

Personally I used to use Win 8.1, before switched to Win10. And I have never has such issues. That doesn't mean that there's no problems; just that they aren't easy to reproduce for anyone, and possibly are specific to some software configuration that no one having the problem had reported clearly.

Mike Kaganski gravatar imageMike Kaganski ( 2017-12-03 22:14:45 +0200 )edit
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answered 2015-12-01 13:18:10 +0200

Alex Kemp gravatar image

Hi Gaz47

The error is telling you that your download is corrupt (or incomplete). It either is or it isn't.

Methods are given in Q59243 to easily check whether it is corrupt or not (search for "Fixing Error 1335"). If it is corrupt then you need to re-download the file. If the MSI file is pristine then you have caught the very first confirmed instance of modern M$ AARD mis-direction.

If this helps then please tick the answer (✔)
...and/or show you like it with an uptick ()

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Asked: 2015-11-29 00:24:18 +0200

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Last updated: Dec 03 '17