Display resolution gets reset on Windows 7

[brandon.kuczenski]

I am running the latest still (5.1.5) downloaded today. The installation completed smoothly. The first time I go to run LibreOffice I am prompted for user account privilege escalation. After I give authorization, the program resets my display resolution to be 640x480 and 8-bit color. I am able to re-set the resolution manually, but the LibreOffice window still looks as though it was laid out in 8- or 16-bit color.

Sometimes interacting with the menus or dialogs will spontaneously reset the display resolution to 640x480 without warning.

When I exit LibreOffice, the screen returns to its normal resolution.

Prior versions of LibreOffice were working fine, but this behavior started after upgrading to the latest version.

I tried uninstalling and reinstalling, to no avail. I tried upgrading the laptop’s video drivers, to no avail.

Please help! this is my mother’s computer- all she wants to do is work on her documents. She is very superstitious about upgrades, and this situation does not help.

[brandon.kuczenski]

Note: when opening individual files I am receiving “The requested operation requires elevation” error, as discussed "the requested operation requires elevation"? and elsewhere

[brandon.kuczenski]

FYI, I discovered that the system did not have Windows 7 SP1 installed (still doesn’t- it won’t take for some reason) but the system being extremely out of date may explain the problem

[mark_t]

Try resetting your profile first and then checking the file permissions as described in the post you mention in your comments.

Note that re-installing LO does not change user profile.