Crashes on when closing

[janderegg2002]

Windows 7 Pro 64-bit

Tried 5.2.2 first. Crashed. Tried 5.1.5 next. Same problem

Problem Event Name: APPCRASH
Application Name: soffice.bin
Application Version: 5.1.5.2
Application Timestamp: 57989b31
Fault Module Name: atidxx32.dll
Fault Module Version: 21.19.151.3
Fault Module Timestamp: 57f45870
Exception Code: c0000005
Exception Offset: 0001f9ab
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

No idea what I’m doing wrong. I can open and save documents, but I crashes every time I close it.

[mariosv]

There is a bug report about this matter Crash on closing on Windows , but it’s a long time that I can reproduce it.

Please try resetting the user profile, sometimes solves strange issues.
https://wiki.documentfoundation.org/UserProfile
Usually it’s enough renaming/deleting the file “user/registrymodifications.xcu”, it affects all the options in Menu/Tools/Options, and the files “user/basic/dialog.xlc” and “scrip.xlc” are overwritten, additionally custom colors in “user/config/standard.soc” are lost.

[rautamiekka]

Update your graphics drivers, or if there’s nothing newer, switch the graphics card. This assuming you’re not on a laptop or embedded system, in which case you could try to disable OpenCL and OpenGL from LO settings.

[janderegg2002]

Thank you guys, for your replies.

I installed libreoffice after a fresh installation of Windows 7. After installing 200+ updates from Windows Update, the same instance of libreoffice 5.1.5 now closes with no crashes. I have no idea which update or updates solved the problem (getting Windows Update to work properly is its own odyssey), but that seemed to do the trick.