Insert/Shape/Symbol/Smiley Face not working; why?

When I try this insertion something happens. The color changes to the blue of the Smiley, the cursor changes, but no smiley appears. I see nothing in the Help. What am I doing wrong?

Then, after another attempt, this time with the symbol Sun, same failure, but a couple of minutes later I got a message “Access violation, Fatal Error”

Do you drag the mouse to make a frame for the size of the shape?

Regina, I have now. Thank you.