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2016-07-14 17:49:16 +0200 ha risposto a una domanda XLS File Crashes LibreOffice for One User on One Computer but Not Others

End result, I changed the file to an open document format. The user has not reported any additional problems.

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2016-05-17 18:25:10 +0200 ha commentato una domanda XLS File Crashes LibreOffice for One User on One Computer but Not Others

@Ljiljan, I will check.

2016-05-17 18:21:00 +0200 ha commentato una risposta XLS File Crashes LibreOffice for One User on One Computer but Not Others

As a note, I did run a registry cleaner (CCleaner) as part of what I have tried previously. That said, I will try to follow your instructions; however, a processor or memory issue ought to create more problems than just a single file. A corrupted driver could also be possible, but, again, there ought to be additional issues cropping up if that is the case. I will check it out and let you know.

2016-05-17 18:00:05 +0200 ha commentato una risposta XLS File Crashes LibreOffice for One User on One Computer but Not Others

Creating a new file from the data in the problem file did not work. The user has the same issue with the newly created file.

2016-05-17 17:58:00 +0200 received badge  Domanda gettonata (source)
2016-05-13 15:20:23 +0200 ha commentato una risposta XLS File Crashes LibreOffice for One User on One Computer but Not Others

Good suggestion. I've made a new copy of the spreadsheet by copy/pasting the data out of the old into a new document. It is literally the simplest type of spreadsheet possible, nothing but data and some row colors, borders, and font changes. As soon as I hear back from the user I'll update on whether or not this worked.

2016-05-12 21:59:05 +0200 received badge  Revisore (source)
2016-05-12 21:57:59 +0200 ha posto una domanda XLS File Crashes LibreOffice for One User on One Computer but Not Others

We have one computer/user that is having problems with a particular XLS file. When the user tries to open it, it crashes LibreOffice. From then on, the document recovery tries to run when you open the file, but neither cancelling it nor letting it recover ever fixes anything. If the file is e-mailed to someone else and opened with LibreOffice (same version) there is no problem. If the file is opened off the same computer with a different user, there is no problem. The issue is isolated to that user on that particular computer and that particular file. The user can open up other XLS files with no problems.

System Details:

  1. Win 7 Pro 64 bit
  2. LibreOffice 4.4.7.2

Attempted fixes that have not worked:

  1. Deleted all XML items dealing with "Recovery" from the user's registrymodifications.xcu file
  2. Rename the file/move the file to a different location to try to trick LibreOffice into thinking it is a different file
  3. Fully uninstalled LibreOffice, deleted user's AppData\Roaming\LibreOffice folder to remove all existing settings, cleaned registry/deleted temp files, and reinstalled LibreOffice

There are only two things I know left to try. One is to upgrade to version 5.1.2.2 x64, but since attempted fix #3 didn't work, I don't see why upgrading would. The other is to save the file in a different format from a computer that can open the file; however, I'd rather not do that because we will probably switch back to Microsoft Office since we've had nothing but headaches since switching to LibreOffice.

Does anyone have any other suggestions on anything I can try?