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bug reporting / enhancement requests - which site is better and why? [closed]

asked 2013-02-15 01:59:47 +0200

ROSt52 gravatar image

updated 2020-07-21 07:18:24 +0200

Alex Kemp gravatar image

For bug reporting and enhancement request I am always using: https://www.libreoffice.org/get-help/bug/ which gives me a nice structure and helps me enclose all information needed to be reported and, at the end, provides me a link to the related bug on the bugzilla homepage

I am also seeing often hints to go to https://bugs.freedesktop.org/

What is are the reasons for the recommendation to directly to the bugzilla homepage?

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Closed for the following reason the question is answered, right answer was accepted by Alex Kemp
close date 2015-10-22 02:48:43.911269



For what it's worth: I prefer bugzilla it is more direct then BSA.

horst gravatar imagehorst ( 2013-02-17 17:05:47 +0200 )edit

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answered 2013-02-15 08:32:30 +0200

qubit gravatar image

The Bug Submission Assistant (BSA) lives here:

Recently, during the release of LO 4.0, we ran into some issues updating the version #'s listed in the BSA, and users we unable to select " release" in the drop-down list. As a result, we temporarily sent users directly to the standard Bugzilla interface at freedesktop.org. Those temporary problems have been fixed, so now we're able to send users back to the BSA.

Regarding enhancement requests, sometimes I'll give users a link like this one:

As you can see, in that link the bug has already been marked as an enhancement, so the user doesn't have to fill that part out (and doesn't forget to fill it out, either)

In any case, feel free to send users to either url. In the end, all bugs end up in the same place :-)

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answered 2013-02-17 05:49:46 +0200

ROSt52 gravatar image

updated 2013-02-17 07:58:04 +0200

@qubit BSA - Now I understand. I did not recognize the " release" issue as I am a bit conservative and only run release.

Enhancement I place my enhancement request on BSA but did not dare to flag it on the related bugzilla site as "enhanement" Now I will do so.

However if the BSA could get a radio buttons for "bug" and "enhancement" it would just be an enhancement of the BSA which then should be renamed into something like "BESA"......

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Hi @ROSt52, I've been talking a lot with the QA team about improvements to bug reporting. Making it easier for users to report a bug vs. an improvement or enhancement is definitely on the list :-)

qubit gravatar imagequbit ( 2013-02-17 06:02:59 +0200 )edit

@qubit: Hope my comments will help you!

ROSt52 gravatar imageROSt52 ( 2013-02-17 07:47:51 +0200 )edit

answered 2013-02-17 10:29:43 +0200

jiero gravatar image

The bug report interface is complex.

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Which one?

ROSt52 gravatar imageROSt52 ( 2013-02-17 11:17:32 +0200 )edit

https://bugs.freedesktop.org/ now I get it, https://www.libreoffice.org/get-help/bug/ require js to work and I use noscript browsing the web.

jiero gravatar imagejiero ( 2013-02-17 11:41:11 +0200 )edit

@jiero -- If the BSA doesn't provide a good warning when you have NoScript enabled, please file a bug against the BSA (enhancement) and ask that it provide a suitable warning to disable NoScript.

qubit gravatar imagequbit ( 2013-02-17 23:29:14 +0200 )edit

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Asked: 2013-02-15 01:59:47 +0200

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Last updated: Feb 17 '13