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Getting error: "The LibreOffice built-in help is not installed on your computer."

asked 2017-10-12 18:56:22 +0200

icarrizal gravatar image

updated 2017-10-12 18:58:10 +0200

But the LibreOffice built-in help IS installed on my computer. I've installed. Uninstalled. Reinstalled. Restarted. Every combination I can think of, but am still getting an error that indicates my help pack isn't installed. I haven't altered installation paths (used the defaults in both installs) -Thanks!



Windows 10 Pro 1709 16299.15 / Intel Core i7-2600K / 12G ram

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Are you using the UI language equivalent to the installed help pack language (in your case, en-US? If you use, say, en-GB, you would need another pack

Mike Kaganski gravatar imageMike Kaganski ( 2017-10-13 01:45:16 +0200 )edit

Thanks for the reply, Mike! When I downloaded the update for 5.4.2, I am presented with a link to download the help-pack (man, I wish there was an option to bundle these - but I digress.) Anyway, I downloaded THAT version of the help-pack and installed it. I assumed it would be compatible with the update it was presented with, otherwise, why offer it? Am I wrong about that? Or maybe I'm misunderstanding your question.

icarrizal gravatar imageicarrizal ( 2017-10-14 01:49:02 +0200 )edit

When you are on a download page, you are presented two files to download: a LibreOffice installer (that is single, all-UI-languages-in-one-file installer) and one of our numerous helpfiles (we have one such for every supported language). You can check that the dounloaded LO installer doesn't mention any language in its name, but lelppack does. Browser tries to guess the language you need based on OS data, but may fail, check Options-Language Settings-Languages. Multiple helppacks can coexist.

Mike Kaganski gravatar imageMike Kaganski ( 2017-10-14 06:50:51 +0200 )edit

Hmmm. I listed the files I installed in my original post. Did I get the right ones?

icarrizal gravatar imageicarrizal ( 2017-10-20 03:23:35 +0200 )edit

The question is, which is the UI chosen in LibreOffice? Look at Options-Language settings-Languages. You should either change UI language there, of download appropriate help pack.

Mike Kaganski gravatar imageMike Kaganski ( 2017-10-20 06:13:42 +0200 )edit

That was it! My UI language was set to 'English (UK)' though my local setting was 'Default - English (USA)'. I had to restart the system to finish the process (changing that setting caused the 'Help' to crash the app), but now it seems to work fine. I'm not sure if this mismatching of languages is a feature or a bug; but either way, I am so grateful for your persistent assistance.

icarrizal gravatar imageicarrizal ( 2017-10-20 17:26:21 +0200 )edit

I tried upvoting you, but apparently I don't have enough points? Oh, well. Thanks again!

icarrizal gravatar imageicarrizal ( 2017-10-20 17:28:11 +0200 )edit

I'm having the same problem with the same error message using build on Windows 10, build 15063.674. The solution discussed did not work on my computer! I'm still getting the error message.

Georgette W gravatar imageGeorgette W ( 2017-10-25 22:17:47 +0200 )edit

It doesn't help to declare something not working, unless you tell which exactly help pack is installed, and which UI language is selected in program settings.

Mike Kaganski gravatar imageMike Kaganski ( 2017-10-25 22:32:00 +0200 )edit

Mike Kaganski wrote: "It doesn't help to declare something not working, unless you tell which exactly help pack is installed, and which UI language is selected in program settings."

The help pack filename is: LibreOffice_5.4.2_Win_x86_helppack_en-US.msi Having read the other comments in this thread, everything in the program was set to English(USA) that I could find in Options/Language Settings/Languages. Are there any to be found somewhere else? I've reinstalled the help files 4 times!

Georgette W gravatar imageGeorgette W ( 2017-10-25 22:54:05 +0200 )edit

2 Answers

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answered 2018-03-23 16:49:07 +0200

scannan gravatar image

I had the same message after installing LibreOffice and finally fixed it when I noticed that in: Options->Language Settings->Languages the "Language Of" "User interface" was not set to the same language as the help that I had installed. Once I changed that it all worked!

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answered 2018-04-08 02:16:04 +0200

G o r d gravatar image

updated 2018-04-08 02:17:32 +0200

I got the "GB" language pack that works for the LibreOffice "English (UK)" language from here:

For others that have the same problem that stems from installing the correct help file language pack for the same language in use and still not working: Check the version of the language pack file. I installed the newest version, (6), which installed into a different directory than where my version 5 of LO was installed! (In this case the version 6 help file installed into c:\Program Files\LibreOffice\help and version 5 was installed in c:\Program Files\LibreOffice 5\help. Note the '5' in the pathname that was NOT in the pathname of the version 6.)

I just copied the version 6 help file to the version 5 help directory and it started working just fine.

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Asked: 2017-10-12 18:56:22 +0200

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Last updated: Apr 08