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Images won't display in document - Decompressor needed? [closed]

asked 2012-03-27 09:01:20 +0200

mactutor10 gravatar image

updated 2020-08-19 05:47:38 +0200

Alex Kemp gravatar image

I have a file that was created using Microsoft Word. It had some images in it. When I tried to view/edit it in LibreOffice, the spaces where some of the images were has an empty space with the words "Quicktime and a decompressor are needed to see this picture."

I am using a Mac and I already have Quicktime on my computer. What is a decompressor, and how do I get one? Or is there something else I can do to make the images appear?

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Closed for the following reason the question is answered, right answer was accepted by Alex Kemp
close date 2015-10-17 22:48:16.277522

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answered 2012-03-27 10:53:14 +0200

Pedro gravatar image

updated 2012-03-27 10:53:41 +0200

Maybe it's a video and not a still image? Videos do require codecs (coding and decoding libraries)
Can you share one page which includes one of those images?

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It is most definitely an image, and not a video. How do I share a page?

mactutor10 gravatar imagemactutor10 ( 2012-03-28 07:38:15 +0200 )edit

Edit your document and delete all personal content, just keeping one page which contains one of those images. Save As something and then upload it to some file sharing site (e.g. Then paste link in a comment :)

Pedro gravatar imagePedro ( 2012-03-28 11:20:35 +0200 )edit

Okay, here is a page that has an image with the problem I described:

Thanks. I hope someone is able to help.

mactutor10 gravatar imagemactutor10 ( 2012-03-29 01:17:41 +0200 )edit

This is really odd. The file actually contains a wmf (windows meta file) image with black frame and the message "Quicktime and a decompressor are needed to see this picture." This means that something failed during the conversion from doc... Would you like to share the original file?

Pedro gravatar imagePedro ( 2012-03-29 02:06:06 +0200 )edit

Here is a .doc version of the same page I shared previously:

I no longer have Word to edit it with, and the original document is hundreds of pages long, so I had to shorten it using LIbreOffice, which I hope did not remove any clue as to what went wrong. It's still .doc.

mactutor10 gravatar imagemactutor10 ( 2012-03-29 06:48:02 +0200 )edit

I'm afraid that couldn't work. Even if apparently LO is working in your unchanged doc what it does is convert it do odf when you load it and save it back as doc when finished. These two conversions are killing the images (which are in a Microsoft proprietary format foreign to your Mac system)

Pedro gravatar imagePedro ( 2012-03-29 06:58:08 +0200 )edit

Probably your best option is to use Word to export to HTML (with some format loss) and then to ODF with LO. This should extract the images, convert them to a lossless universal format (e.g. PNG) and insert them back.

Pedro gravatar imagePedro ( 2012-03-29 07:11:55 +0200 )edit

It's a shame that a workaround is needed, but I'm glad that a workaround exists at all. Thank you very much for your help.

mactutor10 gravatar imagemactutor10 ( 2012-03-29 19:58:47 +0200 )edit

Hey, tell that to Microsoft :) According to the Microsoft report pointed by cloph, opening your Microsoft Word document created in a Mac in MS Word under Windows won't solve your problem either. The "funny" part is that they aren't even concerned about fixing it: they simply acknowledge the bug :)

Pedro gravatar imagePedro ( 2012-03-29 20:14:06 +0200 )edit

answered 2012-03-29 13:44:17 +0200

cloph gravatar image

No possibility to open it in LibreOffice for now - it is an old bug/feature request actually that was inherited from the OOo-Project:

Neither OOo nor LO can open the quicktime image format that MS Office for Mac uses.

Not even Microsoft Office for Windows can handle it properly.;en-us;198204

So you need to do as the workaround in the KB-Article says: Convert the image to a standard format on Mac.

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Excellent answer. I was going to offer to convert the file in Powerpoint 2003 for Windows, but it wouldn't work either. Some more possible solutions

Pedro gravatar imagePedro ( 2012-03-29 15:11:37 +0200 )edit

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Asked: 2012-03-27 09:01:20 +0200

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Last updated: Sep 04 '12