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Installation Failed - Unknown Error - Win10x64

asked 2018-12-08 19:33:37 +0100

Zumbibaer gravatar image

updated 2018-12-09 22:49:53 +0100

erAck gravatar image

Hey,

i tried to install LibreOffice 6.1.3.2 on Windows10 Pro x64, but after a while it stucks on "doing nothing.." the progressbar stops at ~10% .. after 3-5 minutes the installation will be canceled by the setup.

i already tried to start as administrator directly, start in comatibility mode win7, cleaned system with ccleaner and repaired registry (first time ive done this.. but i have a backup!!) .. and the same with the other setup on start page (6.0.7) .. with the same result =(

Ive created a gif to show the installation progress [in german language] (my gif creator removes most of the same images at the end of the installation.. i added a text where the installation stucks!!)

image description

(https://giphy.com/gifs/3l1BCQNuJWa4hH...)

The last progress image says something like this:

The setup was interrupted before libreoffice was completely installed. Your system has not changed.

Thx

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Do you have Windows Update service disabled some hard way? Currently Windows Update is a hard requirement.

Mike Kaganski gravatar imageMike Kaganski ( 2018-12-08 20:16:50 +0100 )edit

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answered 2018-12-09 12:57:04 +0100

Zumbibaer gravatar image

Hey,

@Mike Kaganski: Thanks for the advice with the windows updates! :)

I had some issues with the windows update service and a hidden malwarebytes process .. so i had to do a full restart (shutdown -g -f -t 0) to see the process and uninstall it!!

After this my windows update service was fixed.. ive done some updates and my issue is solved.

The installation of libreoffice was successful!

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Asked: 2018-12-08 19:33:37 +0100

Seen: 52 times

Last updated: Dec 09