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Why is LibO not installing on my Windows 8 Acer Aspire?

asked 2019-03-20 10:57:45 +0100

Mono gravatar image

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I have just blown away my Aspire Switch 10e and reset to factory settings cos of a bunch of flakiness. Had LibO on there before. Haven't let it update any of windows cos let's face it, windows. I have tried all of the installers pictured and they all just hang and I can't even cancel them, I have to restart the computer. Help!?!

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Please see the FAQ for general installation issues on Windows

Opaque gravatar imageOpaque ( 2019-03-20 12:31:58 +0100 )edit

It turns out there are cases when a process named wusa.exe is hung on some systems; this process is used to install some required components.

Could you please:

  1. Try to kill the said process to see if that allows to unfreeze the installer (it should error out at this point if I'm right);
  2. look into system event log to see if some errors related to Windows Update are there?


Mike Kaganski gravatar imageMike Kaganski ( 2019-03-20 12:57:07 +0100 )edit

@Mike found that process, killed it and no it didn't error out, it ran the install and successfully completed. What the?

Mono gravatar imageMono ( 2019-03-21 03:58:18 +0100 )edit

Good... at least it is that process. I thought it would error out - but that doesn't matter. What matters is that it's it.

Do you have anything Windows Update-related in the system event log?

Mike Kaganski gravatar imageMike Kaganski ( 2019-03-21 05:08:32 +0100 )edit

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answered 2019-03-26 03:32:00 +0100

Mono gravatar image

@Mike So sorry, I just saw this now. We're almost out of my area of what I can answer but I did find this

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Thank you very much! I suppose that using the useful information you have provided, I was (hopefully) able to fix it for the next release. I can't be totally sure, since I myself cannot reproduce it on my systems - but I have pretty much confidence. Thanks!

Mike Kaganski gravatar imageMike Kaganski ( 2019-03-26 05:03:51 +0100 )edit

@Mike wait, you mean I did it? Well look at me in my bath towel. Sweet as. Thanks for your help, but I was really just making it up as I went along so glad I was able to get the info you needed.

Mono gravatar imageMono ( 2019-03-26 06:50:29 +0100 )edit
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Asked: 2019-03-20 10:57:45 +0100

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Last updated: Mar 26 '19