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libreoffice files no longer open!

asked 2019-04-28 16:12:18 +0200

guf gravatar image

Hi all,

From one moment to the next, I no longer can open any of my libreoffice files. What should I do?

I work on Ubuntu 18.04.2

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  • How are you trying to open (From withing libreoffice's recent document list)
  • Do you get any error message (file does not exist?)
  • Where are your documents stores on the disk?
  • Did you try to use File .-> Open and search your file from the file picker dialog?
  • Which LO version are you using?
Opaque gravatar imageOpaque ( 2019-04-28 17:03:34 +0200 )edit

All my saved files no longer open: Now just new documents

NoelandBetty@mail.com gravatar imageNoelandBetty@mail.com ( 2019-05-04 05:01:53 +0200 )edit

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answered 2019-04-28 18:36:33 +0200

guf gravatar image

updated 2019-04-28 18:38:01 +0200

How are you trying to open (From withing libreoffice's recent document list)
  • I've got most files on the desktop and usually open them by double clicking. Doing this now, the LibreOffice initiating box appears for a short while, then disappears and nothing further happens.
  • I also tried opening an instance of Writer and Calc from the Favourite's menu on the Desktop's side. This leads to the same result.
  • I also tried launching from Software Manager: same result.

Do you get any error message (file does not exist?)

  • So, no: no error message at all.

Where are your documents stores on the disk?

  • Most are in subfolders at Home Folder\Documents

Did you try to use File .-> Open and search your file from the file picker dialog?

  • I'm terrible with the Terminal (at least, if my thinking is right that it is the Terminal this question is referring to?) so you might expend a bit on how I should proceed here.

Which LO version are you using?

  • I honestly cannot say. I upgraded pretty late to Ubuntu 18.04.2 and it should be the version included in that upgrade.

Thanks for helping me out here.

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Try to reset your user profile - follow instruction at: https://wiki.documentfoundation.org/Faq/General/110#Resolving_corruption

And please do not use "Answer", if you are replying to comments. Edit your original post or use "add a comment" function. "Post Your Answer" is reserved for real answers to the original question and should be solutions to the problem. Thanks...

Opaque gravatar imageOpaque ( 2019-04-28 20:16:52 +0200 )edit

Hi, renaming the user file to user-old and opening (or better: trying to open) a file does not create a new user folder.

guf gravatar imageguf ( 2019-04-28 20:37:40 +0200 )edit

This looks like your LO doesn't even start. Please open a terminal and type libreoffice --version and libreoffice and paste any error message here.

Opaque gravatar imageOpaque ( 2019-04-28 22:39:26 +0200 )edit

gufghur@gufghur:~$ libreoffice --version LibreOffice 6.0.7.3 00m0(Build:3)

lgufghur@gufghur:~$ libreoffice

Having typed that, the LibreOffice initiation box showed briefly, then disappeared without anything further happening.

guf gravatar imageguf ( 2019-04-28 23:36:52 +0200 )edit

And executing libreoffice --safe-mode doesn't help either?

Opaque gravatar imageOpaque ( 2019-04-29 08:48:35 +0200 )edit

Executing Libreoffice -- safe-mode brought me passed the LO initiation box alright. In the LO safe-mode dialogue window, I ticked the first box and got the below result:

gufghur@gufghur:~$ libreoffice --safe-mode error xsltParseStylesheetFile : cannot parse I/O warning : failed to load external entity "" error xsltParseStylesheetFile : cannot parse error xsltParseStylesheetFile : cannot parse I/O warning : failed to load external entity "" error xsltParseStylesheetFile : cannot parse

I'll await your suggestion/comment before ticking the second safe-mode option.

guf gravatar imageguf ( 2019-04-29 19:10:28 +0200 )edit

It is hard to give an advice here, since this sounds like a problem with your gtk3 installation and I got no such old ubuntu version like your (One of my test systems is already ob ubuntu 19.04 - so I cannot get abny safe advice. One more question: Have you got the choice to start into KDE instead of GNOME? If yes - does LO work in KDE? (Just for assuring that the GTK3-problem direction could be correct).

Opaque gravatar imageOpaque ( 2019-04-29 19:31:58 +0200 )edit

No, I haven't got KDE. No problem. I'll try out the available safe-mode options first...

guf gravatar imageguf ( 2019-04-29 19:41:45 +0200 )edit

Just went through all the safe-mode options. I now can access my files again, but as I hadn't a clear understanding of what I was doing, all personal changes I made over time or gone as to how the files appear. No drama though. Glad to start working again!! Thanks a million.

guf gravatar imageguf ( 2019-04-29 19:55:36 +0200 )edit

How do I rate the issue as solved?

guf gravatar imageguf ( 2019-04-29 19:55:53 +0200 )edit
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Asked: 2019-04-28 16:12:18 +0200

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Last updated: Apr 28 '19