Cant install 6.2.3, log file attached

asked 2019-04-29 16:49:54 +0200

TucsonComputerDude gravatar image


After the initial install questions, installer sits there forever. Not frozen, cam cancel it.

Steps to Reproduce: 1. Dbl click installer (LibreOffice_6.2.3_Win_x64.msi) 2. Answer options with defaults 3. Begin install 4. just sits there 5. not frozen, can cancel

Reproducible: Always

Additional Info:

Attachment is a Zip file, but renamed to: libreoffice-install.doc

Rename it to:

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Tag options limited, I needed LibreOffice. not a component of, or "meta".

TucsonComputerDude gravatar imageTucsonComputerDude ( 2019-04-29 16:51:10 +0200 )edit

Ok; and if you first stop Windows Update service, then start installation of LibreOffice - does it make any difference?

Mike Kaganski gravatar imageMike Kaganski ( 2019-04-29 17:48:42 +0200 )edit

Tried that on a fresh boot, but no joy

TucsonComputerDude gravatar imageTucsonComputerDude ( 2019-04-29 18:56:39 +0200 )edit

Are there any error reports in your system log about problems with Windows Update maybe?

Mike Kaganski gravatar imageMike Kaganski ( 2019-04-29 19:13:48 +0200 )edit

Would l look in C:\Users\al\AppData\Local\Temp\? What file / fold would I look at? A LOT of gooble-de-gook stuff in there?

TucsonComputerDude gravatar imageTucsonComputerDude ( 2019-04-29 19:26:43 +0200 )edit

Oh, sorry. Open the event viewer, please:

You'd possibly need to look at System and Application logs.

Mike Kaganski gravatar imageMike Kaganski ( 2019-04-29 19:33:35 +0200 )edit

Hi Mike,all I saw in events was that the installer started.

TucsonComputerDude gravatar imageTucsonComputerDude ( 2019-04-30 00:30:08 +0200 )edit