Draw opening *any* PDF results in "This PDF file is encrypted and cant be opened."

asked 2019-05-13 05:19:31 +0200

g0@tb0y73 gravatar image

updated 2019-05-13 08:42:07 +0200

ebot gravatar image


I'm running Ubuntu 19.04 with libreoffice 6.2.3-0ubuntu0.19.04.1~lo1 (from this PPA), and for some reason when I try to open ANY PDF in Draw, including one just created by LO Writer and exported to PDF without a password or encryption, I get a document with only this line of text at the top:

"This PDF file is encrypted and cant be opened."

Needless to say, this is impossible because as I mentioned I've even tried it with fresh-rendered PDFs. I'm sure it must be a missing/broken library or somesuch, but I'm drawing a blank as to which one to look at.

Any ideas? I'd hate to have to roll back to the version shipped with Ubuntu by default...


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I see your problem, but if you are using some special repositories you better should turn to the people creating the binaries for that specific repository. I cannot confirm the behavior on Ubuntu-19.04 and the 6.2.3 Version from official Ubuntu repositories (Ubuntu itself delivers 6.2.3 through an apt upgrade)

Opaque gravatar imageOpaque ( 2019-05-13 08:50:31 +0200 )edit

The PPA I used is, as I understand it, maintained by the LibreOffice team. It's the "LibreOffice Fresh" PPA. Still, I removed that and installed 6.2.2-0ubuntu2 from out-of-the-box Ubuntu 19.04 repositories, and have the exact same problem, so that's not it.

I still think it's an issue with a dependent library not allowing the PDF extraction to succeed.

Thanks for your help, anyway.


g0@tb0y73 gravatar imageg0@tb0y73 ( 2019-05-13 15:52:29 +0200 )edit

Bump... any ideas, anyone?

This is still affecting the latest LO (6.4.2-0ubuntu0.19.10.1) on Ubuntu Eoan (19.10, installed from this PPA), and no error messages are logged of any kind. The files are confirmed to not be encrypted, and this used to work in earlier versions of LO.

Please help! Any leads on how to debug this to try to isolate the issue would also be appreciated!


g0@tb0y73 gravatar imageg0@tb0y73 ( 2020-03-27 18:34:46 +0200 )edit