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The Print option isn't working

asked 2019-10-28 14:48:48 +0200

EHKH gravatar image

updated 2019-10-29 11:47:24 +0200

When i try and print a document I click on File then print it brings up the print details but then it just brings up save as instead of print. Does anybody have any idea why this could be happening? Thank you

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answered 2019-10-29 15:13:46 +0200

EHKH gravatar image
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HP's suggested solution to the issue (different model mentioned, but tagged as valid also for the ENVY series).

keme gravatar imagekeme ( 2019-10-29 15:36:04 +0200 )edit

answered 2019-10-29 12:05:52 +0200

keme gravatar image

updated 2019-10-29 13:46:48 +0200

Two possible causes

  • Most likely: Your printout targets a "virtual printer" which creates files of the "print output", to be opened by other applications. The most common I see are pdf- and xps-print drivers.

    • Solution: Select a printer device in the print dialog, instead of a virtual printer. Depending on system settings you may need to click on an icon labeled "PDF/XPS somethingsomething", scroll a list box horizontally or vertically, or click a button to select a different print target.
  • Possible: Your installed printer (which is only "printer feeder" software on your computer) is set to store the feed in a file instead of sending it directly to a physical print device. I rarely see this in use nowadays, but it may be required if the printer is on a different location/network, or it is out of order/undergoing service.

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I think it is to do with the out put, but im not a tech person so don't really understand why its happening or how to rectify it. The correct printer comes up when i select print, but goes to Save as. I tried uninstalling and re installing but still not working. Do you have any ideas of what to do next? Thanks

EHKH gravatar imageEHKH ( 2019-10-29 14:14:43 +0200 )edit

Can you take a picture of the print dialog with your printer selected, and one of the "save as" dialog?

  • Assuming that you are using MS Windows, you can take screenshots with the "snipping tool". Push the Windows key on your keyboard and start typing Snipping ... and it should appear.
  • Save the images from the snipping tool.
  • Edit your initial question posting, and use the Image tool to upload the image files. (Can't attach images to comments, I believe.)
keme gravatar imagekeme ( 2019-10-29 14:57:29 +0200 )edit
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Asked: 2019-10-28 14:48:48 +0200

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Last updated: Oct 29 '19