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Writer with pictures often fails. [closed]

asked 2012-05-09 10:24:55 +0200

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I use a lot of writer docs with many pictures in it. when I review the comment, the auto-save is running and from time to time, it seems to have problem, even if no warning appear. I know there is a problem as all the pictures disappear (only a square remains claiming "reading error" ) Often it affect all the writer document open if they also have even only one pictures (most have at list a logo…)

It is new since libreoffice 3.4 I never had this problem before.

But as it is not a strict and clear bug, I don't know how to qualify it. Moreover it happens only since the recent big update in Linux Mint LMDE (The change includes changing to libreoffice 3.4) So it could be a Linux Mint bug…

I don't think hardware limitation … 4gb of ram + swap

but maybe something with memory options of libreoffice 3.4?

Any comments advices would be welcome.

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Closed for the following reason the question is answered, right answer was accepted by Alex Kemp
close date 2016-03-07 02:49:24.297879

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I get exactly this issue in the new LibreOffice 4.2. I still can't load up a chapter of a book (words + pictures) without multiple 'read errors'. I've never been able to use Libre Office because of this bug, which forces me to continue to use Microsoft Office + Windows.

Is there any remedy? Perhaps switching off autosave? Or will the problem persist with saving?

It's amazing that such a bug persists in such a large application, that continues to add bells and whistles, but doesn't support a clean transition from it's 'target' competitor.

Please help!

cxbell gravatar imagecxbell ( 2014-02-05 05:28:57 +0200 )edit

Yeah, I've dealt with this for quite a while on different versions. My sometimes successful work around is to not save as .docx but instead as .doc as suggested by below. I hate explaining to colleagues why I'm sending them the old .doc format. Please join this site (can use social-site login) and up-vote this problem!

Using Mac 10.9 and LibreOffice v. 4.2.1.1 currently. Why is this so hard to fix???

David G gravatar imageDavid G ( 2014-03-04 18:22:03 +0200 )edit

I can confirm that this issue persists in LibreOffice 4.3.1.2 on Mac OS 10.9. Bugs have been filed, sometimes closed ("resolved") but the problem is still here. It makes LO unusable for me.

fvzlp gravatar imagefvzlp ( 2014-09-10 18:05:04 +0200 )edit

Using 4.4.2.2 here on a win8 OS, i7 quad core w/ 16gb RAM. Increased all the allowable limits and cache thinking this was the issue.Problem still persists to the point I may have to switch back to an old copy of Word as much as I loathe m$.I create several reports a month.They contain about 100-150 pages with roughly 30-50 images in each report. A lot of the content/format is the same so I simply change the names and dates and pics.Typically, on the 2nd "change image" it crashes and I lose work.

phishintrip007 gravatar imagephishintrip007 ( 2015-05-08 13:50:46 +0200 )edit

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answered 2012-05-09 11:48:12 +0200

manj_k gravatar image

updated 2014-07-29 23:07:04 +0200

Maybe → Bug 33393 - After autosave image shows read-error and will be lost on save [Status: RESOLVED FIXED, target:3.6.0, target:3.5.1]

EDIT 2013-02-05
See also → Bug 47148 - image caching / management is utterly shambolic
Status: NEW — Blocks: fdo#46447 · fdo#52226 · fdo#52433 · fdo#54551 · fdo#55312 · fdo#78067

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1

Thanks for your answer…

fdf gravatar imagefdf ( 2012-05-10 03:22:56 +0200 )edit

fdo#46447 · Status: RESOLVED FIXED
fdo#52226 · Status: RESOLVED FIXED
fdo#52433 · Status: VERIFIED FIXED

manj_k gravatar imagemanj_k ( 2014-07-29 23:01:54 +0200 )edit
1

answered 2013-01-09 01:08:06 +0200

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Can help the options in Menu/Tools/Options/LibreOffice/Memory?. Defaults are too lows.

Edited: 20140515

Resetting the user profile, sometimes helps with strange issues:
https://wiki.documentfoundation.org/U...

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This definately seems to be the issue. I had been adding pics with the image cashe increased to 60mb, when I reached 63mb I started loosing pictures. Most worryingly I didn't even get a 'read error' the pic was just not there, no space, no place holder. Now with cashe set to 160mb seems stable again. However another factor is what else is running, I found that if I was using 1-by-1 to play music in the background it caused more frequent errors, so that cashe is not inviolate - Vista 2GB RAM

Mike Smith gravatar imageMike Smith ( 2014-08-16 20:43:39 +0200 )edit
0

answered 2013-04-18 22:12:17 +0200

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I had the same problem with NeoOffice and OpenOffice. I've just moved to LibreOffice 4.0.2.2 which seems much better in many respects (can create .docx) but images still sometimes disappear (not always, which makes it all the more puzzling). I work around the problem by creating and sending PDFs but it's not really satisfactory.

Like the people above, I'd really appreciate a solution.

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This is still happening in OpenOffice 4.0.3.3 but no longer seems to be a problem in NeoOffice 3.3 Patch 5 so I've switched back to NeoOffice.

Glenys Hanson gravatar imageGlenys Hanson ( 2013-06-03 16:06:15 +0200 )edit
0

answered 2014-04-09 14:59:38 +0200

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This is same problem what i faced, after writing 30 pages document with 15 network diagram this has happened. What I did is to import my document which is in .odt format to Google drive and downloaded in docx, or any other format.. Now everything looks fine... We need the developer to fix this bug....

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answered 2013-04-15 21:41:36 +0200

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FYI- Seems to work much better if you save as MS Word 97/200/2003.

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answered 2012-12-26 00:58:38 +0200

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I am having exactly the same problem. I am trying to make a diary of a vacation, including 90 or so pictures. The pictures are large. However every so often it will autosave, and at that point it will crash and then when I open it up, a bunch of pictures will have disappeared. I wonder if the problem has to do with memory, but I have 16GB of memory and am running Windows 8 64bit, so that doesn't make sense - unless there is a setting somewhere I need to increase.

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answered 2014-08-16 20:45:57 +0200

Memory definately seems to be the issue. I had been adding pics with the image cashe increased to 60mb, when I reached 63mb I started loosing pictures. Most worryingly I didn't even get a 'read error' the pic was just not there, no space, no place holder. Now with cashe set to 160mb seems stable again. However another factor is what else is running, I found that if I was using 1-by-1 to play music in the background it caused more frequent errors, so that cashe is not inviolate - Vista 2GB RAM

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answered 2014-12-21 21:51:33 +0200

I have the same problem (12.04 system. Saving into doc solves the problem. How do you "increase" the image cache in Ubuntu, as it is suggested in some posts?

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answered 2013-01-08 23:01:33 +0200

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Not resolved, I'm using LibreOffice Writer 3.5.6.2 on Windows 7 32-bits, and have the same problem.

Can a developer please help us and provide a fix?

Thank you,

--Zemane

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answered 2015-12-27 12:59:57 +0200

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Lost images in LibreOffice Writer:

I have the same problem in Libre Office for windows (10) 4.4.7.2 (and have had the problem in the last several versions). I left my document for some time and the images were lost when I returned, each image replaced by a same size and positioned outline, with an image icon and the report 'Read-Error'. Thankfully the saved document was still intact. Checking out the suggestions-

A: Memory related: Related to the variables in the memory settings?:

  1. 'Number of steps'; set at the default of 100: I'd not done 100 edits so unlikely to be an issue.
  2. 'Graphics Cache: Use for LibreOffice'; set at default of 20MB: My document is only 200kB so unlikely to be an issue.
  3. 'Graphics Cache: Memory per object'; set at 5.2MB: my whole document is only 200kB so unlikely to be an issue.
  4. 'Graphics Cache: Remove from memory after'; set at 10 mins: after loading the 20 images I had to leave it for some time. When I returned my images were lost. As the loss was time related this is a possible cause.
  5. 'Cache for inserted objects'; set at 20; my document had 20 *.png emojis so could be suspect, but I have another document with a single image which had the same fault (after a period of time) so this is less likely to be a cause.

B: Autosave settings:

  1. 'Save Autorecovery information every'; set at 15 minutes. A possibility as it is time based.
  2. 'Automatically save the document too'; is unchecked so presumably not relevant.
  3. 'Edit document properties before saving'; is unchecked so presumably not relevant.
  4. 'Always create a backup copy'; is unchecked so presumably not relevant.

Theory testing:

Test 1: So the likely suspects are the time based variables for the graphics cache and the autorecovery information. So as an experiment I reset both to over an hour. I then left the document open for maybe 5 minutes and the 'Read-error' had returned, so disproving either of these possibilities.

Test 2: The unlikely variables were the 'Graphics Cache: Use for LibreOffice' and 'Cache for inserted objects' both of which I reset from 20 to 40 (MB and number respectively). At this point I left the document open for over an hour and this time all was OK (no error report).

So based on a single test it seems that resetting these variables has resolved it (although it still could be entirely co-incidental and due to some other process or app conflict).

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Asked: 2012-05-09 10:24:55 +0200

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Last updated: Dec 21 '14