LibreOffice 6.4.6.2 doesn't work (anymore)?

jnyb · August 24, 2020, 7:35pm

Hi. I have several times installed LibreOffice vers. 6.4.6.2 windows 10 64-bit (and LibreOffice 6.4 Help Pack (Danish) - because from Denmark of course) “from scratch” on my 4 months old laptop and everything SEEMS okay - everything! - but I cannot open the program by double clicking on shortcut on the “big screen” (? - please bear with me…), nor by clicking on shortcut on “process/bottom line” (?). Never experienced anything like that before - have used LibreOffice for years without any problems, also on this/my current laptop until very recently. Have of course “done all the right things” before and when installing - uninstall, restart, no background programs running etc. - and have also repeatedly tried repair option in LibreOffice it self. Are by no means an expert, but nor a total idiot (I hope!) and haven’t had any problems before. I am currently on Windows 10 Home 64-bit version 1909 build xxx.1016 (in no hurry with version 2004 yet - maybe the problem?). My laptop otherwise perfectly functioning with latest BIOS and drivers, thoroughly tested. Any suggestions/solutions will be very welcome - I need my LibreOffice! Yours sincerely Jesper, Denmark

anon73440385 · August 24, 2020, 8:23pm

Hello

perform the following procedure:

Step 1 - Test

Right click -> Run on Windows Start menu (or Windows Key + R)
Type "%ProgramFiles%\LibreOffice\program\soffice" --safe-mode into Open text field (including the double quotes)
Click OK
Optional: Archive your profile expanding Advanced (click on the word Advanced right above Help button) and click Archive User Profile button
Click button Continue in Safe Mode

If this does work for you - most likely your user profile is corrupt and you need to perform

Step 2 - Reset your LibreOffice user profile (perform only, if Step 1 does work for you)

To reset the user profile perform:

Right click -> Run on Windows Start menu (or Windows Key + R)
Type "%ProgramFiles%\LibreOffice\program\soffice" --safe-mode into Open text field (including the double quotes)
Archive your profile expanding Advanced (click on the word Advanced right above Help button) and click Archive User Profile button
Select option Reset to factory settings
Activate [x] Reset entire user profile
Click button Apply Changes and Restart

Hope that helps

jnyb · August 24, 2020, 8:34pm

Damn, that was fast! - thank you so much. I will try above mentioned tomorrow - it is very late here in Denmark, Scandinavia and I’m honestly too tired right now (= bedtime) but will of course return. Again many thanks!

jnyb · August 26, 2020, 10:48pm

Problem SOLVED! The suggested solution above worked perfectly and both my LibreOffice 6.4.6.2 and LibreOffice 6.4 Help Pack (Danish) work perfectly again. Thank you so much - will donate some more to The Document Foundation first-coming payday! Yours sincerely Jesper, Denmark

lotus · October 13, 2020, 12:43pm

Had similar issue in 6.4.6.2. Couldn’t open the safe mode at all. Resolved by deleting the user profile folder. Here is the process:

Find the user profile folder in the file system following this webpage: LibreOffice user profile - The Document Foundation Wiki. In my case, “%APPDATA%\libreoffice\4”.
Make a copy of the folder “4”, just in case it has something important.
Delete the folder “4”. If it can be deleted, try launching the LibreOffice normally. It should work. If it cannot be deleted, and system prompts some program is accessing this folder, go to step 4.
Run Windows Task Manager, enable Detailed view, end all Apps and Background Processes starting with “LibreOffice”. Now try deleting the “4” folder again. If it can be deleted, then LibreOffice should work normally.

Note: Once the folder “4” is deleted, recent files are no longer listed. Other user info might be lost too. So please always make a copy before deleting, just in case.

Hope it helps.