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Cannot open installation file [closed]

asked 2013-12-21 06:00:37 +0200

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Thank you oweng.

I'm using Windows 7 Pro SP1.

I have downloaded both the installation and help files, file name: LibreOffice_4.1.4_Win_x86.msi - 4447kb & filename: LibreOffice_4.1.4_Win_x86_helppack_en-US.msi - 675kb

but when I double click on the installation file I get this message:

"This installation package could not be opened. Contact the application vendor to verify that this is a valid Windows Installer package."

I have tried searching for these key words, but the only entry seems to be closed due to duplicate questions,but I can't find the other duplicate(s).

Can someone advise?

Thank you.

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Closed for the following reason question is not relevant or outdated by Alex Kemp
close date 2015-11-16 18:09:53.490945


Can you please edit the question to include the full name of the installation file? Thanks. Also indicate your version of Windows.

oweng gravatar imageoweng ( 2013-12-21 06:05:09 +0200 )edit

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answered 2013-12-21 07:44:24 +0200

oweng gravatar image

LibreOffice_4.1.4_Win_x86.msi - 4447kb

I don't know what that is, but it is far too small (~4 MB) to be an installer file. Compare with the top entry here which is 206 MB. This is the size file you should be seeing if the file has downloaded correctly. The en_US helppack is also correspondingly too small (~0.6 MB compared with ~5.1 MB).

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Thanks oweng, Do you think I have to unpack/unzip before running because the file type is described as "Windows Installer Package" or should I just forget about those downloads and just use the kink you have provided and download from there? Can I? Which files do I download? The 1st and 2nd from the top or the 1st and 3rd? Thanks.

emanneercs gravatar imageemanneercs ( 2013-12-21 08:16:06 +0200 )edit

Windows Installer Package simply means an MSI file. The files you require are the top one and the "helppack_en-US" one (about 34 entries down).

oweng gravatar imageoweng ( 2013-12-21 08:50:49 +0200 )edit

Ok, thank you, I will try,

for the 2nd file, is it the one with just msi (5.1M) or msi.asc (836). Sorry but I have no idea what they all mean.

Thanks for your help.

emanneercs gravatar imageemanneercs ( 2013-12-21 09:40:35 +0200 )edit

You want the MSI = LibreOffice_4.1.4_Win_x86_helppack_en-US.msi = 5,308,416. The "asc" file is a plain text file that contains the PGP signature used to verify the integrity of the download (can't find equivalent LibO documentation!) should you wish to do so.

David gravatar imageDavid ( 2013-12-21 10:45:49 +0200 )edit

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Asked: 2013-12-21 06:00:37 +0200

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Last updated: Dec 21 '13