Ask Your Question

Cannot open installation file [closed]

asked 2013-12-21 06:00:37 +0200

this post is marked as community wiki

This post is a wiki. Anyone with karma >75 is welcome to improve it.

Thank you oweng.

I'm using Windows 7 Pro SP1.

I have downloaded both the installation and help files, file name: LibreOffice_4.1.4_Win_x86.msi - 4447kb & filename: LibreOffice_4.1.4_Win_x86_helppack_en-US.msi - 675kb

but when I double click on the installation file I get this message:

"This installation package could not be opened. Contact the application vendor to verify that this is a valid Windows Installer package."

I have tried searching for these key words, but the only entry seems to be closed due to duplicate questions,but I can't find the other duplicate(s).

Can someone advise?

Thank you.

edit retag flag offensive reopen merge delete

Closed for the following reason question is not relevant or outdated by Alex Kemp
close date 2015-11-16 18:09:53.490945


Can you please edit the question to include the full name of the installation file? Thanks. Also indicate your version of Windows.

oweng gravatar imageoweng ( 2013-12-21 06:05:09 +0200 )edit

1 Answer

Sort by » oldest newest most voted

answered 2013-12-21 07:44:24 +0200

oweng gravatar image

LibreOffice_4.1.4_Win_x86.msi - 4447kb

I don't know what that is, but it is far too small (~4 MB) to be an installer file. Compare with the top entry here which is 206 MB. This is the size file you should be seeing if the file has downloaded correctly. The en_US helppack is also correspondingly too small (~0.6 MB compared with ~5.1 MB).

edit flag offensive delete link more


Thanks oweng, Do you think I have to unpack/unzip before running because the file type is described as "Windows Installer Package" or should I just forget about those downloads and just use the kink you have provided and download from there? Can I? Which files do I download? The 1st and 2nd from the top or the 1st and 3rd? Thanks.

emanneercs gravatar imageemanneercs ( 2013-12-21 08:16:06 +0200 )edit

Windows Installer Package simply means an MSI file. The files you require are the top one and the "helppack_en-US" one (about 34 entries down).

oweng gravatar imageoweng ( 2013-12-21 08:50:49 +0200 )edit

Ok, thank you, I will try,

for the 2nd file, is it the one with just msi (5.1M) or msi.asc (836). Sorry but I have no idea what they all mean.

Thanks for your help.

emanneercs gravatar imageemanneercs ( 2013-12-21 09:40:35 +0200 )edit

You want the MSI = LibreOffice_4.1.4_Win_x86_helppack_en-US.msi = 5,308,416. The "asc" file is a plain text file that contains the PGP signature used to verify the integrity of the download (can't find equivalent LibO documentation!) should you wish to do so.

David gravatar imageDavid ( 2013-12-21 10:45:49 +0200 )edit

Question Tools



Asked: 2013-12-21 06:00:37 +0200

Seen: 1,113 times

Last updated: Dec 21 '13