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Import of Excel XML Spreadsheet fails with "General Error. General input/output error." [closed]

asked 2014-01-04 00:36:10 +0200

bjoly gravatar image

updated 2020-08-02 17:11:59 +0200

Alex Kemp gravatar image

We are trying to resolve an issue where a spreadsheet exported from Magento (customers.xml) is failing to open in LibreOffice Calc.

I am running the following version of Calc on Ubuntu 12.04 LTS.

LibreOffice Build ID: 350m1(Build:2)

The customers.xml file is 4.7MB and formatted in UTF-8. Attempting to open the file with Calc fails with the error "General Error. General input/output error.".

I inspected the file with a text editor. No XML is missing. I then validated the file using . The XML is valid.

Calc opens other exported Excel XML files without error so I suspect that the failure may be due to an invalid character.

I want to debug this issue but don't know where to find the LibreOffice error log. Where can I find the log(s) to get a detailed error report?

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Closed for the following reason the question is answered, right answer was accepted by Alex Kemp
close date 2016-02-18 10:59:51.765873


There are no error logs unless you have a special developer build and even then the logs only contain information that are helpful for developers. Could you maybe open a bug report? On the other side 3.5 is quite old and unsupported upstream. There were some fixes from Peter to fix some problems with recursive xslt patterns during the Excel XML import but I don't remember when we pushed them.

moggi gravatar imagemoggi ( 2014-01-04 12:25:12 +0200 )edit

Had the same problem, which was caused by unescaped ampersands; replace all occurrences of '&' by nothing, and the import works fine.

Reynaert gravatar imageReynaert ( 2015-09-07 13:32:39 +0200 )edit

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answered 2014-01-04 00:49:40 +0200

m.a.riosv gravatar image

updated 2014-01-04 00:50:08 +0200

Please do a test, selecting the filter for this file type. I think there was a bug about it.

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Could you add how you suppose "doing a test" works? How do you select this filter? Is this bug about LibreOffice selecting the incorrect import filter when letting it choose automatically?

bencomp gravatar imagebencomp ( 2014-01-04 12:19:36 +0200 )edit

You can select it in the open file window.

m.a.riosv gravatar imagem.a.riosv ( 2014-01-04 17:18:55 +0200 )edit

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Asked: 2014-01-04 00:36:10 +0200

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Last updated: Jan 04 '14