Windows 7x64 LOffice 4.2.4.2 installer failed security policies [closed]

asked 2014-06-16 02:41:13 +0100

zabadoh gravatar image

updated 2015-09-27 18:42:30 +0100

Alex Kemp gravatar image

I am trying to install LibreOffice 4.2.4.2 (English-US) on my Win 7x64 Home Premium PC (English-US).

During the install, I get the following dialog: "The system administrator has set policies to prevent this installation"

When looking in the event log, I find the following:

System

  • Provider

    [ Name] VSS

  • EventID 8193

    [ Qualifiers] 0

    Level 2

    Task 0

    Keywords 0x80000000000000

  • TimeCreated

    [ SystemTime] 2014-06-16T00:03:05.000000000Z

    EventRecordID 3972

    Channel Application

    Computer Lazarus2

    Security

    • EventData

    ConvertStringSidToSid(S-1-5-21-2618503741-3002105249-4035596910-1001.bak) 0x80070539, The security ID structure is invalid.
    Operation: OnIdentify event Gathering Writer Data Context: Execution Context: Shadow Copy Optimization Writer Writer Class Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f} Writer Name: Shadow Copy Optimization Writer Writer Instance ID: {592d7e71-9e4a-4148-aabc-0f539afafb1d} 2D20436F64653A20534543534543524330303030303931302D2043616C6C3A20534543534543524330303030303930332D205049443A202030303030343234382D205449443A202030303030333336382D20434D443A2020433A5C57696E646F77735C73797374656D33325C76737376632E6578652020202D20557365723A204E616D653A204E5420415554484F524954595C53595354454D2C205349443A532D312D352D313820


Binary data:

In Words

0000: 6F43202D 203A6564 53434553 43524345 0008: 30303030 30313930 6143202D 203A6C6C 0010: 53434553 43524345 30303030 33303930 0018: 4950202D 20203A44 30303030 38343234 0020: 4954202D 20203A44 30303030 38363333 0028: 4D43202D 20203A44 575C3A43 6F646E69 0030: 735C7377 65747379 5C32336D 76737376 0038: 78652E63 20202065 7355202D 203A7265 0040: 656D614E 544E203A 54554120 49524F48 0048: 535C5954 45545359 53202C4D 533A4449 0050: 352D312D 2038312D

In Bytes

0000: 2D 20 43 6F 64 65 3A 20 - Code: 0008: 53 45 43 53 45 43 52 43 SECSECRC 0010: 30 30 30 30 30 39 31 30 00000910 0018: 2D 20 43 61 6C 6C 3A 20 - Call: 0020: 53 45 43 53 45 43 52 43 SECSECRC 0028: 30 30 30 30 30 39 30 33 00000903 0030: 2D 20 50 49 44 3A 20 20 - PID:
0038: 30 30 30 30 34 32 34 38 00004248 0040: 2D 20 54 49 44 3A 20 20 - TID:
0048: 30 30 30 30 33 33 36 38 00003368 0050: 2D 20 43 4D 44 3A 20 20 - CMD:
0058: 43 3A 5C 57 69 6E 64 6F C:\Windo 0060: 77 73 5C 73 79 73 74 65 ws\syste 0068: 6D 33 32 5C 76 73 73 76 m32\vssv 0070: 63 2E 65 78 65 20 20 20 c.exe
0078: 2D 20 55 73 65 72 3A 20 - User: 0080: 4E 61 6D 65 3A 20 4E 54 Name: NT 0088: 20 41 55 54 48 4F 52 49 AUTHORI 0090: 54 59 5C 53 59 53 54 45 TY\SYSTE 0098: 4D 2C 20 53 49 44 3A 53 M, SID:S 00a0: 2D 31 2D 35 2D 31 38 20 -1-5-18


Event 8193 seems to say that Volume Shadow Copy cannot be started on 64-bit systems by a 32-bit process.

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Closed for the following reason question is not relevant or outdated by Alex Kemp
close date 2016-02-25 18:13:39.603403

Comments

Are you sure that you have administrator rights?

ROSt52 gravatar imageROSt52 ( 2014-06-16 03:33:25 +0100 )edit

Control Panel > User Accounts says my user account is an Administrator.

p.s. AOO 4.1.0 (Win x86) just finished installing successfully, so I don't think it's the security policies.

zabadoh gravatar imagezabadoh ( 2014-06-16 03:50:18 +0100 )edit