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Systematic crash after installing border liner extension [closed]

asked 2012-07-27 04:46:02 +0100

pincopallino gravatar image

updated 2015-10-17 15:00:48 +0100

Alex Kemp gravatar image

Hello, yesterday I installed border liner extension. Now, LibreOffice 3.5.5 crashes systematically at the splash screen, when saying "enabling border liner". I reinstalled LO, no help. I repaired it, no help. Now I am uninstalling it and will try a clean install. Have can an extension cause such a catastrophic result? Did anybody test it before releasing it? I cannot disable it because LO does not start, it crashes before! The computer on which I had the bad idea to try Border Liner is under WinXP Pro.

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Closed for the following reason the question is answered, right answer was accepted by Alex Kemp
close date 2015-10-17 15:00:57.587729

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answered 2012-07-30 09:45:23 +0100

pincopallino gravatar image

Thank you for your reply. Unfortunately, I could not wait, I needed to go on with the job I was doing. The clean install did not work. I re-uninstalled everything by Revo Uninstaller in the aggressive mode, removed all registry entries, all the folders, everything. Then a new clean installed worked. Of course, I had re-customize everything, but at least I could re-start working. I'll keep in mind your suggestion in case a similar problem occurs again (hopefully no!)

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For an easier troubleshooting: create a backup of your user profile before installing an (unknown) extension. ;)

manj_k gravatar imagemanj_k ( 2012-07-30 11:25:13 +0100 )edit
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answered 2012-07-27 14:51:56 +0100

manj_k gravatar image

updated 2012-07-27 15:40:56 +0100

I have tested BorderLiner 2.1.2 with LibreOffice 3.5.5,
on WinXP 32b, JRE 1.6.0_33.

Adding and removing the extension via Extension Manager (Only for me) works fine for me;
LibreOffice didn't crash with the installed extension.

A suggestion: How to solve your problem

If you have added the extension "Only for me", you can remove it manually as follows:

  • Close LibreOffice (+ Quickstarter, if enabled)
  • Go to your LibreOffice user profile
  • You may create a backup of this user profile
  • Select the folder cache (path: ...\LibreOffice\3\user\uno_packages\cache)
  • Delete the folder cache — and start LibreOffice
  • You have to reinstall all your user extensions...
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Asked: 2012-07-27 04:46:02 +0100

Seen: 277 times

Last updated: Jul 30 '12