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LibreOffice has stopped working

asked 2015-07-10 19:36:30 +0200

tkman gravatar image

updated 2015-08-24 17:20:41 +0200

Alex Kemp gravatar image

OS - Windows 7 - 64 bit all security updates done. Here is the details from the warning popup

This happens only when I close the last file I have open in L. If I have 2 word and 3 calcs and close them one at at time only the last one has this error popup. I can't see any affects on the documents I save. Would be nice to have this explained.

Problem Event Name: APPCRASH Application Name: soffice.bin Application Version: Application Timestamp: 55406b60 Fault Module Name: vcllo.dll Fault Module Version: Fault Module Timestamp: 55404a02 Exception Code: c0000005 Exception Offset: 0037efd5 OS Version: 6.1.7601. Locale ID: 4105 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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answered 2015-07-10 20:38:42 +0200

Alex Kemp gravatar image

This seems to date back to (at least) v4.4.2.2 (same fault module + exception code + info string). The fix was the classic "rename your profile".

See the LO Wiki for location of your profile. It seems from the bug report linked above that all that it needs is:-

  1. Shut down LO
  2. Rename your Profile folder
  3. Restart LO

If this helps then please tick the answer (✔).

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Asked: 2015-07-10 19:36:30 +0200

Seen: 3,052 times

Last updated: Jul 10 '15