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Unable to install the software on Windows 10

asked 2015-09-14 10:12:09 +0200

Ferruccio gravatar image

updated 2015-09-14 13:34:26 +0200

Alex Kemp gravatar image

After up grading the machine to Windows 10 and downloading the a "LibreOffice_5.01_Win_x64" The following massage: "This installation package is not supported by this processor Type. Contact your product vendor," The machine is Asus Eee PC with Intel Atom CPU N455 @1.66GHz , 1,67GHz Can you help Thank you Ferruccio

[Edit: added lo + os tags + spell fix]

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answered 2015-09-14 13:26:14 +0200

Most likely you're running 32-bit Window$ although your CPU supports 64-bit. Without installing 64-bit Window$ you can't install 64-bit softwares.

Otherwise we got a bug.

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Then we've got a bug because I'm running the 64bit version on a 64bit i3 processor on my Fujitsu laptop. :-(

Robertjm gravatar imageRobertjm ( 2015-09-14 20:25:09 +0200 )edit

answered 2015-09-14 13:30:29 +0200

Alex Kemp gravatar image

Hi Ferruccio

That error message is saying that Libreoffice is unable to detect that your Atom cpu will support 64-bit instructions.

Looking at Wikipaedia I see that the x64 instruction set is not supported by Atom unless all sub-systems also support that chipset (and this assuming that the N455 supports it, for which I can find no confirmation).

Try the 32-bit package download & see if that will give you more joy.

If this helps then please tick the answer (✔)

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answered 2015-09-15 00:35:23 +0200

Robertjm gravatar image

I have been able to get passed the problem by making sure the program is completely uninstalled and then rebooting the computer.

Once restarted I have downloaded and installed the LO v5.0.2.x beta that's available, and did not encounter the error anymore.

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32-bit or 64-bit install? (and well done on fixing the issue).

Alex Kemp gravatar imageAlex Kemp ( 2015-09-15 01:59:19 +0200 )edit
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Asked: 2015-09-14 10:12:09 +0200

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Last updated: Sep 15 '15