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Cannot install 3.5.6, msi crashes [closed]

asked 2012-09-25 02:49:58 +0100

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Downloaded the LibO_3.5.6_Win_x86_install_multi.msi. Immediately after clicking the <next> button on the "Setup Type" dialog (which is in Swedish in my case as i am in Sweden with a Swedish Windows XP OS) the msi crashes and asks me to report it to Microsoft. The Help instructions to install from the command line say to run "msiexec /i LibO_3.5.4_Win_x86_install_multi.msi VC_REDIST=0" This is not secessful. An error message appears immediately saying something to the efrfect that the file could not be opened and asking to Ascertain that the package exists and can be accessed. This happens even if I change the command to run file "msiexec /i LibO_3.5.6_Win_x86_install_multi.msi VC_REDIST=0"

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Closed for the following reason the question is answered, right answer was accepted by Alex Kemp
close date 2015-10-18 15:35:06.494885

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manj_k gravatar imagemanj_k ( 2013-12-29 00:09:34 +0100 )edit

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answered 2012-09-25 08:19:28 +0100

Timon gravatar image

LibO MSI packages are signed by The Document Foundation. This ensures integrity of the package. Package is signed correctly? Unfortunately integrity check is not an option for MSI packages and it could not be verified during install. If signature is broken download package again and try new installation. You can test .msi with any file archiver, like 7-Zip (http://7-zip.org/). It is freeware. Install, find you .msi package and select "Test" button. If you see error message, then something is wrong with .msi.

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Another way is to verify the hash of the installer package. All LibO packages, in addition to being signed also have a file HASH published. Verify the .msi package at time of download--Info tab. For older builds, http://downloadarchive.documentfoundation.org/libreoffice/old/ -- Detail tab.

vsfoote gravatar imagevsfoote ( 2012-09-25 16:04:55 +0100 )edit
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answered 2012-10-11 13:50:54 +0100

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Reinstall the MSI.

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Asked: 2012-09-25 02:49:58 +0100

Seen: 1,659 times

Last updated: Oct 11 '12