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Print working in windows 10 for all other programs except Libreoffice

asked 2016-07-21 19:34:10 +0200

Kunjomachen gravatar image

updated 2017-08-10 14:34:08 +0200

My printer (Xerox work centre 5020) was working fine until LO 5.0. After the LO versions from 5.0, (ie 5.1, 5.2, 5.3) print is not working in LO. (print from all other programs is working fine)

In print window, the default printer is selected but the properties button is greyed out and page size 0mm

(the problem is only with systems with windows 10)

image description

when I select "printer setting' from file menu the following message is displayed.

image description

if I downgrade to 5.0, print is working fine.

EDIT: I downloaded and installed LO for OS Windows x86 instead of Windows x86_64. Now print is working fine.

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Please try resetting the user profile, sometimes solves strange issues. Usually it's enough renaming/deleting the file "user/registrymodifications.xcu", it affects all the options in Menu/Tools/Options, and the files "user/basic/dialog.xlc" and "scrip.xlc" are overwritten, additionally custom colors in "user/config/standard.soc" are lost.

m.a.riosv gravatar imagem.a.riosv ( 2016-07-21 23:24:31 +0200 )edit

@m.a.riosv I reset the user profile but still can't print :(

Kunjomachen gravatar imageKunjomachen ( 2016-07-22 15:06:19 +0200 )edit

I'm with Win10 since a year, and never have had this issue. Does it happen on an user with administrative rights?

m.a.riosv gravatar imagem.a.riosv ( 2016-07-22 23:09:31 +0200 )edit

@m.a.riosv Yes, the user is administator.

Kunjomachen gravatar imageKunjomachen ( 2016-07-23 06:53:11 +0200 )edit

Is LibreOffice the unique application with the problem?

m.a.riosv gravatar imagem.a.riosv ( 2016-07-23 09:20:42 +0200 )edit

@m.a.riosv Yes. I can print with any other application. The same problem is occurring in another system pre installed with windows 10

Kunjomachen gravatar imageKunjomachen ( 2016-07-23 12:13:57 +0200 )edit

Can you try backing down to LO 5.0.6? 5.1 is "Stable", 5.0.6 is "Still" and recommended for corporate use because of it's long history and so many problems have been solved.

JSpeed gravatar imageJSpeed ( 2016-07-23 15:22:30 +0200 )edit

Then try going to the printer manager in windows an select one as default.

m.a.riosv gravatar imagem.a.riosv ( 2016-07-23 22:05:38 +0200 )edit

What happens trough Menu/File/Printer settings?

m.a.riosv gravatar imagem.a.riosv ( 2016-07-23 22:09:02 +0200 )edit

@m.a.riosv Please see the second image, "No default printer found." But when opening print window, the default printer is pre-selected as shown in the first image

Kunjomachen gravatar imageKunjomachen ( 2016-07-24 11:33:57 +0200 )edit

2 Answers

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answered 2017-08-10 14:34:38 +0200

Kunjomachen gravatar image

I downloaded and installed LO for OS Windows x86 instead of Windows x86_64. Now print is working fine.

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m.a.riosv gravatar imagem.a.riosv ( 2017-08-10 16:29:22 +0200 )edit

I took your solution of using the x86 version; but only worked when I changed all the fonts to Arial; I was using a Philosopher opentype font. Perhaps changing fonts may help some with this issue. Sounds strange to me, that changing the font would allow the documents I could not print, to immediately print with no problem. I sure hope this helps someone else. I have been working and searching for a couple of months for a fix.

Manzo Gonzo gravatar imageManzo Gonzo ( 2018-07-03 03:20:52 +0200 )edit

answered 2017-05-17 17:27:29 +0200

adam71h gravatar image

you have to get it through the settings, that's if you have the printer turned on

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Yes, the printer is already turned on and working for all other programs except LO

Kunjomachen gravatar imageKunjomachen ( 2017-05-22 07:27:03 +0200 )edit
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Asked: 2016-07-21 19:34:10 +0200

Seen: 670 times

Last updated: Aug 10 '17