LibreOffice hangs on startup

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#20

I have the same problem on many computers at work. LibreOfiice hangs at startup, showing a white screen.

I did try all the thing you did (reset profile, add registry key, remove/reinstall, etc…) but nothing works. The only way to still use LibreOffice is to rollback to version 5.0.6.

Here is my opengl_device.log :

DriverVersion: 9.17.10.3190
DriverDate: 5-20-2013
DeviceID: PCI\VEN_8086&DEV_0102&SUBSYS_11B91734&REV_09
AdapterVendorID: 0x8086
AdapterDeviceID: 0x0102
AdapterSubsysID: 0x11b91734
DeviceKey: System\CurrentControlSet\Control\Video\{370D5BC5-5F1A-426B-950B-B7D60234B2B0}\0000
DeviceString: Intel(R) HD Graphics

And my dump.ini

OpenGLVendor=0x8086
OpenGLDevice=0x0102
OpenGLDriver=9.17.10.3190
UseOpenGL=false
#21

One possible difference between what you’re seeing and me: I just see the startup logo, and not a white screen. Otherwise, it’s just as useless. I haven’t tried downgrading yet, but that’s definitely what I’m going to try next. Thanks for the suggestion!

#22

Time for an update - and a workaround.

I just tried the latest 5.2.4.2 release - 64-bit - and I still have the same problem: every application hangs on startup after displaying the LibreOffice logo. (Just stating this once more for those who jump to conclusions: it’s not an OpenGL issue.)

So, I tried the 32-bit version and guess what? It works without any problem! The workaround is to use 32-bit LibreOffice and avoid the 64-bit version for the time being - if you have this problem.

It seems to be too trivial to blame 64-bit code for the problem, but - as others have pointed out - the 32-bit version works while the 64-bit version hangs on application startup, on some machines at least. Just to recap, I did a number of clean installs of the 64-bit version and disabled OpenGL, so this is not a registry/configuration/OpenGL issue.

As this is an unsatisfactory conclusion, I have also raised bug report 105084:

1 Like
#23

This works… 32bit version works, 64bit version freezes. Unfortunately I can’t upvote, needs 5 points.

#30

Today, 25-11-2021, even with the latest version. The 64 bit version continues to crash.
The 32 bit version still works!!!

#24

Hi.
I have this problem in opensuse.
I remove config file in path ./config/libreoffice

#25

Perfect. That worked for me! Thanks!

#26

Someone please upvote this - FINALLY a solution that worked for me!

Running -

  • /opt/libreoffice6.3/program/soffice
  • — resulted in the splash logo, and the load thermometer hung about 50%
  • /opt/libreoffice6.3/program/soffice --convert-to pdf --outdir /tmp --headless test.odt
  • — Just hung

I renamed the whole : ~/.config/libreoffice/

And both now work fine.

Many thanks, Ian
.

1 Like
#33

Cannot upvote Babak_AB’s comment.
Worked on OpenSUSE Tumbleweed as of 11th of April 2023. I renamed the whole folder, tho

#8

Reset your user profile. See Frequently asked questions - General - The Document Foundation Wiki - important: rename the folder, don’t delete it.

EDIT If that doesn’t help, try a repair install. (Run the install file and choose repair install when that option is offered.)

EDIT 2 You might try to start Windows in safe mode and see if LibreOffice runs then to make sure there isn’t some software conflict.

Maybe there’s a bad registry entry. When you have uninstalled Libre, clean up the Windows Registry - find all instances of Libre that the uninstall didn’t remove and delete them yourself. Then do a re-install.

If this answer helped you, please vote it with :heavy_check_mark: (here on the left). That will help other people with the same question.

#9

Thanks. I did try resetting my profile, but no luck.

#10

I already tried the repair install as well. No luck there either.

#11

I’ll give rebooting in Safe Mode a try - but that seems like a long-shot. I was using LibreOffice perfectly well until one day when nothing worked anymore, and I don’t believe I’ve updated any drivers in-between it working and not working, but who knows?

I did clean the registry after uninstalling, removing all LibreOffice/OpenOffice references, then reinstalling, but that didn’t do the trick. FWIW, I also cleaned out the filesystem as well. But it has to be something like that… :frowning:

#12

It has to be something on your system, because it isn’t crashing on most other computers. Any other system scans? hard disk running fine? I once had trouble with a program that sat on a bad sector on the hard disk.

#13

Sorry for the delay responding. I’ve checked the disk and there’s no bad sectors.

Safe Mode didn’t work, BTW.

#14

Please test replacing your registrymodifications.xcu that is in the root of the user profile, it has the OpenGL disable.

registrymodifications.ods

I have change to extension to ods to upload here, change the extension to xcu after download it.

#15

Thanks for the file. I didn’t replace my own file with the one you provided, because it included a number of settings that weren’t applicable to my machine. But I did copy over the OpenGL related settings (ForceOpenGL and UseOpenGL). Unfortunately, that didn’t do the trick. Do I need any others?

This is a particularly puzzling problem, because I’ve been using LibreOffice (and OpenOffice before that) for many years on this same laptop with no issues whatsoever. Now nothing works… :frowning:

#16

FWIW, the AppData\Roaming\LibreOffice\4\crash directory contains a file called “dump.ini” that contains the following (each time I attempt to run, say, Writer, another identical block is added to the file):

OpenGLVendor=0x8086
OpenGLDevice=0x0126
OpenGLDriver=9.17.10.4229
UseOpenGL=false

That hasn’t changed (I got the same output before adding the OpenGL settings you mentioned to my registrymodifications.xcu file), so I suspect that OpenGL isn’t the problem.

#17

There’s also an AppData\Roaming\LibreOffice\4\cache\opengl_device.log file which contains the following:

DriverVersion: 9.17.10.4229
DriverDate: 5-27-2015
DeviceID: PCI\VEN_8086&DEV_0126&SUBSYS_04941028&REV_09
AdapterVendorID: 0x8086
AdapterDeviceID: 0x0126
AdapterSubsysID: 0x04941028
DeviceKey: System\CurrentControlSet\Control\Video\{469D7B61-9868-45D9-B476-E1C84DBD22BB}\0000
DeviceString: Intel(R) HD Graphics 3000

Hope that helps…

#18

Hi

May be you chan check the registry. See the attachment in tdf#93546

Regards

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