Impress freezes on any video

asked 2017-03-20 20:22:40 +0200

DFSmith gravatar image

Summary: I'm using LibreOffice Impress ( on Windows 10 to create and run shows with lots of photos and a few videos. Now suddenly a presentation that worked fine two weeks ago freezes when a slide containing a video is displayed. I'm sure this isn't a LibreOffice code problem per se, because the same presentation works fine on another computer (also Win10, same version of LO). What can I try?

Details: Here's what happens. I open a presentation that contains one or more video slides. As soon as a slide containing a video appears on the screen (Slide Pane, Normal View, Slide Sorter, or Presentation mode), Impress freezes completely. None of the menu items responds, nor do any of the tools, nor does the X. I have to use Task Manager to shut it down. But until a video slide appears, everything is fine. That is, if the video slide is far enough down that it doesn't show in the Slide Pane, I can display slides and move around. But as soon as the video slide appears in the Slide Pane, the whole system freezes. Similarly, if the first video slide is far enough down that its thumbnail doesn't show in the Slide Sorter, everything is fine, but if it is within the first group of slides, then all of the previous slides display in the sorter and then the system freezes. Finally, if I create a new presentation, everything is fine until I insert a video (any of my videos), and then the system freezes. If it's relevant, I create my videos with VideoPad, storing them as .avi files with H264 video compression and MP3 sound compression.
The problem appears on my Dell desktop, running LO and under Windows 10 Pro (10.0.14393). Everything works fine on my Lenovo laptop running LO under Windows 10 Home (10.0.14393).

What have I tried: Initially I saw this under LO on the desktop, so I upgraded to No change. I uninstalled LO and reinstalled. No change. I used IoBit Uninstaller to do a "deep uninstall" and then reinstalled. No change.

Again, the presentations that fail on the desktop work fine on the laptop, and presentations that worked fine on the desktop a couple of weeks ago now fail on the desktop.

I can imagine that there is some sort of system service that Impress uses to display videos (or thumbnails from videos) and that that's what is failing. But I don't know how to verify or fix that.

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It appears these type of issues may be related to codecs and file format.
When codecs are missing from the viewer's system this may cause the lock-ups.
So many people have issues with this I would like to find a definitive answer.
Would it be possible to make this presentation available for testing?

Also have you tested playing the videos in Windows Media Player on both systems?

LibreTraining gravatar imageLibreTraining ( 2017-03-20 22:42:10 +0200 )edit

The videos play fine in Windows Media Player (and in every other app I have that can play videos). I have uploaded a simple (small) example presentation to Dropbox. Here's the link: The file consists of 5 preliminary text slides and one video slide. I hope you can find a clue here.

DFSmith gravatar imageDFSmith ( 2017-03-20 23:29:54 +0200 )edit

Cannot get to the file. Wants me to Login.

I asked about WMP because it would use the system codecs. So if one was missing is would not play.

Other players such as VLC have their own codecs included, so they will play anything even if your system does not have the codecs installed.

LibreTraining gravatar imageLibreTraining ( 2017-03-21 03:22:48 +0200 )edit

Try this link: I don't use Dropbox often so I don't know what I'm doing, but I think this one will work.

DFSmith gravatar imageDFSmith ( 2017-03-21 03:27:40 +0200 )edit

Nope, wrong again. This should be the link to the actual presentation:

DFSmith gravatar imageDFSmith ( 2017-03-21 03:29:14 +0200 )edit

OK. Got it.
Let you know what I find.

LibreTraining gravatar imageLibreTraining ( 2017-03-21 18:27:57 +0200 )edit

Tested on,, and 5.4.x daily master - all work fine.
Looked at the media encoding - a few odd things (e.g. variable framerate, High L3).
Have you tried other more lowest-common-denominator encoding?
Have you tried a test like you sent me with different format and encoding (e.g. MP4, WMV).
Re-read your post above a few times.
Odd that it only happens on one machine.
I assume your clean re-install included deleting the user profile.

LibreTraining gravatar imageLibreTraining ( 2017-03-21 19:52:18 +0200 )edit

Thanks for the suggestion about deleting the user profile. I wasn't aware of that, so I did the re-install again with the profile gone. Unfortunately, that didn't change the bad behavior. I have not tried other video encodings because, after all, the exact same presentations that now fail worked correctly in the recent past. If you think it might provide some insight, I'll try some of that.

DFSmith gravatar imageDFSmith ( 2017-03-22 01:24:08 +0200 )edit

Now we're getting somewhere. I converted the video to .wmv (two different resolutions, fixed and variable framerate) and inserted each of those into a presentation, and they're all fine. (No other video formats seem to be supported.) So what would make .avi fail and .wmv work?

DFSmith gravatar imageDFSmith ( 2017-03-22 03:20:09 +0200 )edit

Generally, never use variable frame rate. Always use fixed frame rate.
Not sure yet which format and codec combinations will work.
Not documented at all, or very old and out of date.
LO is using what is available/supported in operating system.
So Linux, Mac, and Windows all support different format/codec combos.
And different levels may or may not be supported (e.g. High profile level 3).
Apple went with a lowest common denominator for a long time (Main L1).

LibreTraining gravatar imageLibreTraining ( 2017-03-22 03:44:34 +0200 )edit