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insufficient support; installing on Win 10 failed -- was: "Why doen't Mike Kaganski understand?" [closed]

asked 2017-05-23 05:03:25 +0200

Opie2017 gravatar image

updated 2020-10-03 14:46:29 +0200

Lupp gravatar image

My name is Mike, too. I do not use Explorer. Firefox. I did not get an answer quickly. If someone would place some text explaining that this is an all-volunteer organization and if I download, I am on my own, I would ignore you. You all are bringing problems on yourselves. The other user sent me a 'fix' file as an answer. That did not answer the question because that file has the same extension msi (as the original). Which will not install with my Win10. That was my question, why not use the 20 yr standard? Sending another file that won't install on my 4 month old HP Laptop is not an answer. Saying I am a liar instead of admitting that Install Wizard will not recognize .msi wastes my time as well. At Libre website, the count was running 20,000 questions, 9700 unanswered. That is a poor measure of success. I am not interested in this unproven product. RE: Tags, I said you have people that assign tags instead of giving answers, never said I condone tags. For 20 years, there has been a perfect process of sending an .exe file to scan a computer, go to a server and download a software app. Libre seems to reinvent the wheel. I read a news article that said Libre was free software that worked like Word & Excel. Instead, it is a window into a trollish hellhole of ineffiency and egotism. now I must Tag A Keyword or Key a Tagword to post???

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Closed for the following reason too subjective and argumentative by kompilainenn
close date 2020-10-03 19:01:26.301621



The question had a badly chosen subject, was badly worded, was intentionally inclemently, used the tag "draw" without mentioning Draw in any way, and had disadvantages of many kinds. It's text actually wasn't a question at all.

Despite all this it got an answer I wouldn't hesitate to call "great".

However, it had (as of 2020-10-03) ony 137 views in more than 3 1/2 years. Regarding the effort by @ajlittoz this is a very poor efficieny.

I will therefore try to draw more attention on it. To do so i will rework the subject, remove the downvote, and retag it, Finally I will mark the answer as accepted.

Lupp gravatar imageLupp ( 2020-10-03 14:42:53 +0200 )edit

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answered 2017-05-23 08:56:07 +0200

ajlittoz gravatar image

Whenevert you experiment with a new tool, be it in real life or computer realm, you must be humble enough at start to expect inefficiencies and shuddering surprises which make you reconsider your certainties. This period lasts until you understand the principles on which the tool is built. You can shorten this period by reading thoroughly the documentation instead of trying to transpose blindly how you work with the previous tool, though differences are usually not that big.

From my point of view, LO has many advantages over Word and Excel because of the well designed styles feature (with the many hierarchical levels). With that, for example, Writer bridges partly the gap between trditional text processors and DTP programs.

That said, it looks like your problem seems to be you cannot install LO which is the first step. I'm not under Windows, consequently, I can't comment about the 20yr standard installation method. But 20 years ago, just installing an .exe file could be enough. Nowadays, applications have become much more complex as OSes have and installation had to evolve (think of the various DLL, libraries to copy at the right location in the directory tree, registry entries, ...). And, as far as I know, .msi looks pretty standard in Windows world.

Concerning the 20k/9.7k figures, my opinion is 20k is low: either people find LO easy to use and manage their problems by themselves (or their question was already answered) or they have no idea about this site existence. On the contrary, 9.7k is artificially high: very often when requestors get an answer, they lack the courtesy to check it as answered, which would also be a kind help for newcomers.

Now, back to your concern. First master the installation process of any application on your computer (this is a general issue if you want to customise your configuration) and I bet there are many not-so-subtle idiosyncracies with it.

Second, retrieve the LO bits and crumbles for it: the core file and the optional plug-ins such as the language pack you need (unless default en_US suffices for your needs). See how it fits within your knowledge of the installation process. Many people have succeeded installing it and this gives in my opinion a proof-of-concept that it works.

Third, once installed, learn how to use LO. As I mentioned earlier, several concepts are different from Word/Excel and some may shake your convictions. You must expect the learning curve will be first be rebuting before being rewarding.

Last, this site is not manned by paid profesionals from a support company. We all are passionate volunteers having found some satisfaction in LO and eager to return to the community the benefit we found in the application. Some of us are not even computer specialists, they just share their experience with a part of LO as writer, accountant, artist, ... in their day to day use of it.

If you want to get useful help, give useful "neutral" information. Describe ... (more)

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Answere of the century.

ychaouche gravatar imageychaouche ( 2020-01-19 11:20:30 +0200 )edit
ebot gravatar imageebot ( 2020-04-06 07:55:56 +0200 )edit

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Asked: 2017-05-23 05:03:25 +0200

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Last updated: Oct 03 '20