Libre 4.0 writer crashes ALOT running on MAC OSX.7.4

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#1

I am running Libre Office 4.0 on MAC OSX.7.4 and using writer for text documents. I save often, but I find that Libre crashes at least every couple hours. The data is always recovered, but of course, not the changes I made after my last save. I have submitted a problem report for LibreOffice, but no help yet.

I’m simply typing sentences and paragraphs, no charts, no calculations etc… But I do notice that sometimes, as I’m typing a weird character will appear, maybe Japanese? and then disappear as I continue to type.

Has anyone else experienced this problem? Is this a Java problem?
Does anyone have a fix, cause it is really annoying.

Thanks!

#11

Hi, LO 4.0.1.2 is crashing fairly frequently (2-3 times per day) for me on OSX 10.7.5. Most recent appeared to be when I was typing rapidly. Crash report attached. Thanks!

crash21mar13.odt

#2

Hi @jbushey,

You mentioned filing a bug already – could you please provide a link to it?

It sounds like you’re running one of the latest builds. If you’re not yet on LO 4.0.1, it wouldn’t hurt to try the latest release.

If you can find some steps that will reproduce a crash that could really help us, although it sounds like you’re just experiencing sporadic crashes, eh?

Thanks!

Resolving as Bug Filed: https://bugs.freedesktop.org/show_bug.cgi?id=62619

#3

I will try updating to 4.0.1, but I agree with kbares/user that the crash happens when I type fast. Also I noticed that when I am typing I sometimes see (very briefly) a Japanese or maybe Chinese character in my line of text. It disappears quickly and doesn’t always signal a crash. I should clarify that I am typing in English. I apologize for not attaching the bug report. I will the next time it crashes.

#4

Ok. it just happend again. I was working in Writer with 2 different documents open, but only typing into one of them. I typed a word, hit the back space/delete a couple times and then started to type again. CRASH. I can’t figure out how to attach my crash report to this interface? help.

#5

@jbushey – I’m not seeing a link to the bug report. Could you please try again?

Thanks!

#6

Sorry but I cannot understand how to attach/link my file to this forum. I hit link and I see an orange flashing page. I’ve searched the forum for instructions on how to link a crash report and found nothing.

#7

@jbushey, Please attach the crash report to a bug report on Bugzilla. Here’s the link to file a bug

#8

@jbushey – if you’re having trouble with the BSA (Bug Submission Assistant), please try to submit a bug directly to Bugzilla at this link

#9

ok. here is the link to the bug report: https://bugs.freedesktop.org/show_bug.cgi?id=62619 i named it fileopen, but that isn’t really accurate. i attached the Apple crash report in the bug.

#10

i just added another crash report to the bug report i created. hopefully that will help the developers solve what is going on.

#12

I don’t see any Chinese characters, but my Lib Writer keeps crashing too.

Here’s my crash report:

Process: soffice [288] Path:
/Applications/LibreOffice.app/Contents/MacOS/soffice
Identifier:
org.libreoffice.script Version:
4.0.1.2 (???) Code Type: PPC (Translated) Parent Process: launchd
[96]

Date/Time: 2013-03-25
15:59:48.785 +0100 OS Version:
Mac OS X 10.6.8 (10K549) Report
Version: 6

Interval Since Last Report:
13976170 sec Crashes Since Last
Report: 50 Per-App Interval
Since Last Report: 297137 sec Per-App
Crashes Since Last Report: 5
Anonymous UUID:
2C434076-0284-4E42-A784-85FD8AAC4796

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000,
0x0000000000000000 Crashed Thread: 0
Dispatch queue: com.apple.main-thread

Thread 0 Crashed: Dispatch queue:
com.apple.main-thread 0
org.libreoffice.script
0xb815ac07 spin_lock_wrapper + 89967
1 org.libreoffice.script
0xb8179fb4
CallPPCFunctionAtAddressInt + 98620 2
org.libreoffice.script
0xb80c6b13 0xb8000000 + 813843 3
org.libreoffice.script
0xb80c0037 0xb8000000 + 786487 4
org.libreoffice.script
0xb80dd8e8 0xb8000000 + 907496 5
org.libreoffice.script
0xb8145397 spin_lock_wrapper + 1791 6
org.libreoffice.script
0xb801ceb7 0xb8000000 + 118455

Thread 1: 0 libSystem.B.dylib
0x80142afa mach_msg_trap + 10 1
libSystem.B.dylib
0x80143267 mach_msg + 68 2
org.libreoffice.script
0xb819440f
CallPPCFunctionAtAddressInt + 206231 3
libSystem.B.dylib
0x80170259 _pthread_start + 345 4
libSystem.B.dylib
0x801700de thread_start + 34

Thread 2: 0 org.libreoffice.script
0xb815a93a spin_lock_wrapper + 89250
1 org.libreoffice.script
0xb8176f67
CallPPCFunctionAtAddressInt + 86255 2
org.libreoffice.script
0xb80c6b13 0xb8000000 + 813843 3
org.libreoffice.script
0xb80c0037 0xb8000000 + 786487 4
org.libreoffice.script
0xb80dd8e8 0xb8000000 + 907496 5
org.libreoffice.script
0xb8145397 spin_lock_wrapper + 1791 6
org.libreoffice.script
0xb801ceb7 0xb8000000 + 118455

Thread 3: 0 org.libreoffice.script
0xb815acc0 spin_lock_wrapper + 90152
1 org.libreoffice.script
0xb8179c5b
CallPPCFunctionAtAddressInt + 97763 2
org.libreoffice.script
0xb80c6b13 0xb8000000 + 813843 3
org.libreoffice.script
0xb80c0037 0xb8000000 + 786487 4
org.libreoffice.script
0xb80dd8e8 0xb8000000 + 907496 5
org.libreoffice.script
0xb8145397 spin_lock_wrapper + 1791 6
org.libreoffice.script
0xb801ceb7 0xb8000000 + 118455

Thread 4: 0 org.libreoffice.script
0xb815ac07 spin_lock_wrapper + 89967
1 org.libreoffice.script
0xb8183076
CallPPCFunctionAtAddressInt + 135678 2
org.libreoffice.script
0xb80c6b13 0xb8000000 + 813843 3
org.libreoffice.script
0xb80c0037 0xb8000000 + 786487 4
org.libreoffice.script
0xb80dd8e8 0xb8000000 + 907496 5
org.libreoffice.script
0xb8145c1d spin_lock_wrapper + 3973 6
org.libreoffice.script
0xb801ceb7 0xb8000000 + 118455

Thread 5: 0 org.libreoffice.script
0xb815a8c8 spin_lock_wrapper + 89136
1 org.libreoffice.script
0xb8176d61
CallPPCFunctionAtAddressInt + 85737 2
org.libreoffice.script
0xb80c6b13 0xb8000000 + 813843 3
org.libreoffice.script
0xb80c0037 0xb8000000 + 786487 4
org.libreoffice.script
0xb80dd8e8 0xb8000000 + 907496 5
org.libreoffice.script
0xb8145397 spin_lock_wrapper + 1791 6
org.libreoffice.script
0xb801ceb7 0xb8000000 + 118455

Thread 6: 0 org.libreoffice.script
0xb815a8ff spin_lock_wrapper + 89191
1 org.libreoffice.script
0xb8176e5d
CallPPCFunctionAtAddressInt + 85989 2
org.libreoffice.script
0xb80c6b13 0xb8000000 + 813843 3
org.libreoffice.script
0xb80c0037 0xb8000000 + 786487 4
org.libreoffice.script
0xb80dd8e8 0xb8000000 + 907496 5
org.libreoffice.script
0xb8145397 spin_lock_wrapper + 1791 6
org.libreoffice.script
0xb801ceb7 0xb8000000 + 118455

Thread 7: 0 org.libreoffice.script
0xb815a93a spin_lock_wrapper + 89250
1 org.libreoffice.script
0xb8176f67
CallPPCFunctionAtAddressInt + 86255 2
org.libreoffice.script
0xb80c6b13 0xb8000000 + 813843 3
org.libreoffice.script
0xb80c0037 0xb8000000 + 786487 4
org.libreoffice.script
0xb80dd8e8 0xb8000000 + 907496 5
org.libreoffice.script
0xb8145c1d spin_lock_wrapper + 3973 6
org.libreoffice.script
0xb801ceb7 0xb8000000 + 118455

Thread 8: 0 org.libreoffice.script
0xb815a8ff spin_lock_wrapper + 89191
1 org.libreoffice.script
0xb8176e5d
CallPPCFunctionAtAddressInt + 85989 2
org.libreoffice.script
0xb80c6b13 0xb8000000 + 813843 3
org.libreoffice.script
0xb80c0037 0xb8000000 + 786487 4
org.libreoffice.script
0xb80dd8e8 0xb8000000 + 907496 5
org.libreoffice.script
0xb8145397 spin_lock_wrapper + 1791 6
org.libreoffice.script
0xb801ceb7 0xb8000000 + 118455

Thread 9: 0 org.libreoffice.script
0xb815a8ff spin_lock_wrapper + 89191
1 org.libreoffice.script
0xb8176e5d
CallPPCFunctionAtAddressInt + 85989 2
org.libreoffice.script
0xb80c6b13 0xb8000000 + 813843 3
org.libreoffice.script
0xb80c0037 0xb8000000 + 786487 4
org.libreoffice.script
0xb80dd8e8 0xb8000000 + 907496 5
org.libreoffice.script
0xb8145397 spin_lock_wrapper + 1791 6
org.libreoffice.script
0xb801ceb7 0xb8000000 + 118455

Thread 10: 0 org.libreoffice.script
0xb815a8ff spin_lock_wrapper + 89191
1 org.libreoffice.script
0xb8176e5d
CallPPCFunctionAtAddressInt + 85989 2
org.libreoffice.script
0xb80c6b13 0xb8000000 + 813843 3
org.libreoffice.script
0xb80c0037 0xb8000000 + 786487 4
org.libreoffice.script
0xb80dd8e8 0xb8000000 + 907496 5
org.libreoffice.script
0xb8145397 spin_lock_wrapper + 1791 6
org.libreoffice.script
0xb801ceb7 0xb8000000 + 118455

Thread 0 crashed with X86 Thread State
(32-bit): eax: 0x00000000 ebx:
0xb8179f16 ecx: 0x00000000 edx:
0x00000001 edi: 0x00000120 esi:
0x00000006 ebp: 0xb7fff978 esp:
0xb7fff954 ss: 0x0000001f efl:
0x00000246 eip: 0xb815ac07 cs:
0x00000017 ds: 0x0000001f es:
0x0000001f fs: 0x00000000 gs:
0x00000037 cr2: 0x6b2d6000

Binary Images: 0x80000000 - 0x8005dff7
com.apple.framework.IOKit 2.0 (???)
<3DABAB9C-4949-F441-B077-0498F8E47A35>
/System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x8007d000 - 0x800e7fe7
libstdc++.6.dylib 7.9.0 (compatibility
7.0.0) <411D87F4-B7E1-44EB-F201-F8B4F9227213>
/usr/lib/libstdc++.6.dylib 0x80142000

  • 0x802e9ff7 libSystem.B.dylib 125.2.11 (compatibility 1.0.0) <2DCD13E3-1BD1-6F25-119A-3863A3848B90>
    /usr/lib/libSystem.B.dylib 0x8036b000
  • 0x804e6fe7 com.apple.CoreFoundation 6.6.6 (550.44)
    /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x805de000 - 0x805ecfe7 libz.1.dylib
    1.2.3 (compatibility 1.0.0) <33C1B260-ED05-945D-FC33-EF56EC791E2E>
    /usr/lib/libz.1.dylib 0x805f1000 -
    0x805fdff7 libkxld.dylib ??? (???)
    <9A441C48-2D18-E716-5F38-CBEAE6A0BB3E>
    /usr/lib/system/libkxld.dylib
    0x80601000 - 0x80647ff7 libauto.dylib
    ??? (???)
    <29422A70-87CF-10E2-CE59-FEE1234CFAAE>
    /usr/lib/libauto.dylib 0x80654000 -
    0x807d6fe7 libicucore.A.dylib 40.0.0
    (compatibility 1.0.0)
    <50A70082-F800-93D8-1A7C-C95AAB1F352C>
    /usr/lib/libicucore.A.dylib 0x80838000
  • 0x808e5fe7 libobjc.A.dylib 227.0.0 (compatibility 1.0.0)
    <9F8413A6-736D-37D9-8EB3-7986D4699957>
    /usr/lib/libobjc.A.dylib 0x808f9000 -
    0x808fcfe7 libmathCommon.A.dylib
    315.0.0 (compatibility 1.0.0) <1622A54F-1A98-2CBE-B6A4-2122981A500E>
    /usr/lib/system/libmathCommon.A.dylib
    0x8fe00000 - 0x8fe4162b dyld 132.1
    (???)
    <1C06ECD9-A2D7-BB10-AF50-0F2B598A7DEC>
    /usr/lib/dyld 0xb8000000 - 0xb81defff
    +org.libreoffice.script 4.0.1.2 (???) <6437A74D-607F-7339-5F7E-F6B0EF81C25D>
    /Applications/LibreOffice.app/Contents/MacOS/soffice
    0xffff0000 - 0xffff1fff
    libSystem.B.dylib ??? (???)
    <2DCD13E3-1BD1-6F25-119A-3863A3848B90>
    /usr/lib/libSystem.B.dylib

Translated Code Information:
objc[288]: garbage collection is ON NO
CRASH REPORT Model: iMac6,1, BootROM
IM61.0093.B07, 2 processors, Intel
Core 2 Duo, 2.16 GHz, 2 GB, SMC 1.10f2
Graphics: NVIDIA GeForce 7600 GT,
NVIDIA GeForce 7600 GT, PCIe, 256 MB
Memory Module: global_name AirPort:
spairport_wireless_card_type_airport_extreme
(0x14E4, 0x87), Broadcom BCM43xx 1.0
(5.10.131.42.4) Bluetooth: Version
2.4.5f3, 2 service, 19 devices, 1 incoming serial ports Network Service:
Ethernet, Ethernet, en0 Serial ATA
Device: WDC WD7500AACS-00D6B0, 698.64
GB Parallel ATA Device:
TSSTcorpCD/DVDW SN-T082L USB Device:
Built-in iSight, 0x05ac (Apple Inc.),
0x8501, 0xfd400000 / 3 USB Device: HP
LaserJet 1018, 0x03f0 (Hewlett
Packard), 0x4117, 0xfd100000 / 2 USB
Device: Bluetooth USB Host Controller,
0x05ac (Apple Inc.), 0x8206,
0x7d100000 / 2 USB Device: IR
Receiver, 0x05ac (Apple Inc.),
0x8240, 0x7d200000 / 3

#13

@annebl – Please post crash reports as comments/attachments on the bug report fdo#62619.

Thanks!

#14

I have checked bug reports and I see bug reports are different (diff) and also appearing different errors and also at different LibreOffice version. I think the best way is to open a new bug report, attach crash reports and in post message write that behavior is very similar (the same) as bug 62619. Then administrators of bug system will check if this is the same problem and if yes make links of duplicate bugs. I think posting several bug reports with different problem makes mess in bug reports.

#15

This is not a solution to your problem, but to minimize data lost, do the following (you know problem may not be solved soon, but you get annoying data losts):

Tools | Options | Load/Save. Make sure “Save AutoRecovery information” is checked and try lowering the default 15 minutes to 5 minutes or less.

You can also check the “Always create a backup copy” to make extra save every save action.

#16

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