Writer crash on exit

English
#1

When I close Writer I get a crash report every time as follows. Writer opens afterward sometimes, and sometimes asks to start in safe mode.
OS Windows 7. Save mode ODT,
Was trying to open a very large file in …msf format. Was attempting to recover a deleted Thunderbird email.
Suggestions please.

Problem signature:
Problem Event Name: APPCRASH
Application Name: soffice.bin
Application Version: 7.3.3.2
Application Timestamp: 6269d58a
Fault Module Name: mergedlo.dll
Fault Module Version: 7.3.3.2
Fault Module Timestamp: 6269d465
Exception Code: c0000005
Exception Offset: 000000000269c437
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 46d6
Additional Information 2: 46d6a8c03f85a0966b189189e9371712
Additional Information 3: b21e
Additional Information 4: b21e2dec106d6f590b457513586cc22f

#2

Please edit your question (so that every detail is at the same location) to mention OS name (and layman version) and save format (.odt or .doc(x)).
Describe what you were doing at time of crash and the document “complexity” (whether it contains a lot of images, tables, …). Does it contain “heavy” formatting? How do you apply this formatting, manually or with styles?

#3

Well, since this is my fault for pushing Office beyond it’s limits and as I have Libre fresh out of the box untweaked or even a custom macro, I’m just going to uninstall it and install a fresh version. If I still have a problem we can all use this as a reference that pushed too hard Libre Writer and maybe the others in the suite, along with countless other programs, can tweak out MS operating systems. Not that that is a rare occurrence or surprise to anyone*.

More on this thread as events warrant.

  • Amazing MS cranked out the rock solid Notepad. Or was linux there first?
#4

You didn’t describe which limit(s) you overpassed. If you really care for help, help us to understand the issue.

#5

PROBLEM SOLVED

Apologies extended I will try to be more lucid here.

Win 7, 64 bit. In an attempt to find text in files As a text I first tried Notepad to look into a 1mb.MSF file. It opened it and showed me enough text to scan for keywords.
So I tried to get Libre Writer to open the huge, 200+ MB .MSF file I suspected my lost draft was in. It started to then after about 15 minutes I decided the program had soft locked and tried to close it. It would not close.
I had task manager close it. This worked but a partial OS crash. Computer slow to respond. Libre writer wouldn’t run at all.
Did cold reboot. Had Libre office open a .ODT file. It reported it had crashed, asked to send a crash report, then opened the file anyway!
After that it reported a crash and either asked to send a report OR to start in safe mode. Either way it would then open the documents every time.

I uninstalled Libre Office via Win Control Panel and reinstalled it. Same error.

I uninstalled it again, deleted all Libre Office files in Appdata, and reinstalled it again. PROBLEM SOLVED.

So for future reference if someone has a lock up or crash when Writer is opening a document. that happens every time, suspect there may be a corrupted file in appdata.

#6

This is indeed a corner case. Writer is not intended to manage .msf files. You should have used email-oriented apps for that, or a text editor but never a document processor which expects a specifically formatted file.

1 Like
#7

Indeed. A stupid move. I’m going to share a little of the blame with Writer. This isn’t my first abuse of it. In the past I’ve had it chew on some formats it never were intended to do and it often delivered. If there is one suggestion I would make for improving the program is a safeguard against maniacs like me. Have Writer check it’s list and give a message that it can’t open the format.

As for my stupid move I found one program that could open .MSF files and display as text. It turned out to be ransomware. I was desperate to get at that file and resorted to Writer.

#8

LO has been designed to be as much user-friendly as possible. One of the features is it ignores file extension (file extension is essentially used by the OS to launch the associated application). When LO starts, it reads some initial bits of the file to guess the format, then it routes to the appropriate component (Writer, Calc, Draw, Impress for the main ones). In case the file has no recognisable pattern but is sufficiently made of apparently-reasonable characters looking like text, the file is handed over to Writer as (initially) plain text. But data beyond the “probing segment” may turn the experience into a nightmare later.

1 Like
#9

As far as myself (and my brother and his wife, both college professors) are concerned, LO is the meow of the cat.
But the opening of files can be a problem for some, especially computer victims raised on ultra dumbed down programs and operations. They often neither know nor care what a file extension is. (The other day was hilarious when my wife got furious with it and demanded I install Word. She was trying to read what she thought was a text document. It was in PHP.)

And now I need to request of the Libre developers if they would consider making a true merge function for Writer. Insert, appending or prepending text is not merging.

#10

I don’t understand your last sentence. Could you give an example of “true merge” operation? Writer has some “mail merge” feature where data from an external source (database-like) is repeatedly merged into a template to produce as many “derivatives” where placeholders are replaced by contents of fields in the external source. But “merge” may have other meanings, e.g. when you merge two sorted lists into a single sorted one.

For any feature request, file a report at TDF Bugzilla where you can reach developers because AskLO is manned by users like you and me.

#11

Sorry. I worked in a print shop on and off. Different terminologies. Merge uses the track changes feature.
We have several people working on a master document. Each has the same content and is adding to it. Then we merge everyone’s work into one document. The content that is the same in each gets ignored and the additional content, text, images, pagination etc is merged into the master in their proper places within the document. Only the changes go into the merge.

Merge is super useful when multiple people do the proofing and corrections. On an archival document it may be proofed and corrected 20-30 times in 2 or 3 cycles. Each cycle all the proofers documents are merged into the master then it gets another series of proofers.

A document never is simply appended or prepended as all pagination in the TOC is thrown off. Insert is only used to add glossaries, footnotes and so forth.

#12

Collaborative work is a difficult topic and a satisfactory definitive technical solution is not yet available. The feature in Writer goes necessarily through manual approval of individual changes. And even with this manual process, the result is not perfect.

#13

Very understandable. I’ve worked on volunteer projects in the past. No intent to sound suck up, Libre Office is mind boggling in quality and complexity.
Writer in now firmly my go to for document work and I regret I haven’t had enough time to get a better grasp of the other programs in the suite. Writer with it;s outstanding import and export ability runs circles around the alternatives. I despise Adobe and much of the industry being a slave to it’s pre-press outputs. Many printing shops being EPS or forget it, and of course it costs a freaking fortune. Not many alternatives out there unless you want to invest in other proprietaries like quark which is if anything worse.

And then of course there is MS Weird. Doesn’t matter how perfect the document, it’s output being more boated than a month old beached whale and the mandatory additional proofing for the inevitable screw ups it nearly always injects.
My first job in a print shop was taking documents in MS Word 2 and moving them to MS Word 3. The programs were entirely incompatible to each other and we had literally over 1000 lbs of documents we had to send to the recycling center then cut and paste a half zillion computer files. I desperately wanted to send a note of suggestions to Bill Gates wrapped around a poison flaming arrow through his picture window.

#14

But on this original complaint. It should be kept in mind Libre Writer didn’t crash. appdata is Windows controls of the programs. Writer still worked and it was Windows having trouble with the communication with the program.
This could also apply to other instances where people have trouble with the program. Odd behavior, errors, even crashes.
Uninstalling the original program didn’t correct the problem. It was appdata essentially built and ran by Windows that was at fault. If an uninstall and reinstall - which is relatively easy - doesn’t work, go after appdata.

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