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LibreOffice 5.3.4.2 crashes all the time. Using LO Writer, I have to save every few minutes, otherwise it crashes. It also crashes when I exit LO, also if no documents are open. All of the same also happened with LO's penultimate upgrade but never before.

asked 2017-07-28 14:07:16 +0200

ale_ndb gravatar image

LibreOffice 5.3.4.2 Mac OS 10.11.6 Translated User Interface: italiano

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answered 2017-07-28 14:51:25 +0200

Hi, please, can you try to start LibreOffice with a fresh user profile?

  1. close all the documents
  2. close LibreOffice
  3. clean the user profile
  4. try to start LibreOffice with the new fresh profile
  5. Update us here ;)

Ciao, Marina

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Thank you for answering so promptly. Where do I find the user profile?

ale_ndb gravatar imageale_ndb ( 2017-07-28 15:04:28 +0200 )edit

Oh, sorry: I jsut noticed that you linked the words "user profile" to an explanation

ale_ndb gravatar imageale_ndb ( 2017-07-28 15:05:43 +0200 )edit

no problem. ;)

Marina -deneb- Latini gravatar imageMarina -deneb- Latini ( 2017-07-28 15:20:20 +0200 )edit

Ok, Marina, I've tried. I followed your 5 steps (this is the fifth) but nothing changed, except that it no longer crashes after a few minutes but after 20 minutes, maybe even 30. If I open two LO Writer files, work on the 1st, don't save it, leave it open in the background, work on the 2nd and often save it, I get no crashes (not even of the file in the background). If I leave them open without doing anything, in 20 minutes they both crash.

ale_ndb gravatar imageale_ndb ( 2017-07-28 19:40:19 +0200 )edit

When they crash, I always get this message from LO Writer: A causa di un errore inatteso, LibreOffice si è bloccato. Tutti i file su cui stavi lavorando saranno ora salvati. Al prossimo avvio di LibreOffice, i tuoi file saranno automaticamente ripristinati. Saranno rispristinati i seguenti file:". But that's not true: the files I was working on are only re-opened and only include what I saved. Ciao

ale_ndb gravatar imageale_ndb ( 2017-07-28 19:43:53 +0200 )edit
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Asked: 2017-07-28 14:07:16 +0200

Seen: 189 times

Last updated: Jul 28 '17