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Error 1303 when installing LibreOffice 4.0.2 on Windows 8 Pro

asked 2013-04-13 09:39:14 +0200

StevieTNZ gravatar image

updated 2015-09-27 11:43:31 +0200

Alex Kemp gravatar image

Hi there,

I am trying to update LibreOffice to the latest version 4.0.2 on my Windows 8 Pro 64-bit laptop.

I get so far, until I receive the following error:

error_1303

Upon right clicking on the installer file, and seeing if I can run it in administrator privileges, I am unable to select that option. There is only one user account on my laptop - my account, which naturally is an administrator user.

Checking http://ask.libreoffice.org/en/question/11567/libreoffice-402-install-error-in-windows-7-x64/ I tried following those instructions (replacing the file name LibreOffice_4.0.0_Win_x86.msi to LibreOffice_4.0.2_Win_x86.msi, but it resulted in the same error.

How do I go about installing this update?

Also, already stressed that it won't update correctly I couldn't even add the error image as an attachment (requiring 3 Karma points); resulting in further annoyance at having to upload to PhotoBucket etc. [And now the tags line wants text, and specific tags too. My word...]

Many thanks for any help, Stevie

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@StevieTNZ – (1) Upvoted = 10 "karma points" to add comments to answers, and to upload images ...

(2) Upload error message

manj_k gravatar imagemanj_k ( 2013-04-13 14:38:18 +0200 )edit

4 Answers

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answered 2013-04-13 10:20:07 +0200

oweng gravatar image

updated 2014-02-22 03:53:40 +0200

This is bug FDO#58118. According to the MS support link in comment #3 the solution might be:

To prevent this error from occurring, make sure the folder location into which you are installing Office has Full Control permissions for either the Everyone group or the SYSTEM group. Check the permissions for the parent folders because the permissions on these folders may also cause this problem.

EDIT: I am adding in a couple of links that provide clearer step-by-step instructions for various versions of Windows as the MS instructions are terse. This problem is not a LO-specific issue, but a general OS directory permission error. The instructions provided for Adobe Creative Suite (XP and Vista - rename file from ODT to TXT extension) and Quickbooks (XP, Vista, 7, and 8) are hopefully detailed enough for less experienced users.

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1

Thanks for that link. The information was utilised, and now the program has successfully installed. :-)

StevieTNZ gravatar imageStevieTNZ ( 2013-04-13 20:54:34 +0200 )edit
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answered 2015-02-23 23:41:31 +0200

I believe this is a bug relating to the uninstall of the previous version of LO. I encountered this while running the installer with the previous version of LO open, at which point I was prompted to close LO. This resulted in the \program folder having invalid permissions. No admin account could view or change the permissions. A reboot worked though. :)

LO version 4.4.0 Windows7 x64

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answered 2015-04-14 21:11:06 +0200

SM0TVI gravatar image

From what I hear from Windows programmers on this issue, it's caused by not using the proper API calls (and/or using them in the wrong order) during the install. The workaround which I found works is:

  1. Disable UAC (Control Panel=>User Accounts)
  2. Reboot
  3. Install LO (and optionally the help pack)
  4. Re-enable UAC at previous level.
  5. Reboot

And no, I did not feel comfortable doing it.

Alternatively, if the installer is an unmanageable tissue at this point (which could explain the reluctance to prod it it), you could look at http://nsis.sourceforge.net/Main_Page

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answered 2014-02-19 13:52:26 +0200

akerbeltzalba gravatar image

updated 2014-02-19 13:53:03 +0200

Having the same issue with 4.1.5.3. Totally bonkers.

However, the most user-friendly solution is not to mess with the permissions (which may or may not work depending on the version of Windows 8 (the later the worse)) but to sidestep them. Mostly it seems like the anal-retentive approach applies to folders created by the system, so the solution I found was to tell the LO installer to install into a new folder (in my case C:\Programan\LibreOffice4) and it worked fine. You end up with an extra folder but you have two of them anyway (Programs and Programs (x86)) so what's a third! Certainly beats messing with the instructions.

PS the link to Adobe is no longer working

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Thanks. I have downloaded the original text (for Adobe instructions) and permanently attached it to the link in my answer.

oweng gravatar imageoweng ( 2014-02-22 03:54:52 +0200 )edit

Unfortunately that is an ODT file you attached, and since I am having this error I can not open that file - the old version of LibreOffice is already uninstalled.

Any chance of a plain ascii copy?

stephenphill gravatar imagestephenphill ( 2014-03-06 18:19:16 +0200 )edit

It is a text file but this site does not allow uploading of files with TXT extension. Just rename the file (as indicated) from ODT to TXT.

oweng gravatar imageoweng ( 2014-03-07 00:48:16 +0200 )edit
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Asked: 2013-04-13 09:39:14 +0200

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Last updated: Apr 14 '15