v6.0 and blue screen of death

asked 2018-08-05 09:36:23 +0200

Bagheera gravatar image

updated 2018-08-07 04:50:31 +0200

Since installing version 6.0, every time I launched LibreOffice it resulted in the dreaded BSOD. No other app on my Win7 64bit machine is causing BSOD - only v6.0 LibreOffice. I have removed it and re-installed twice now ... same results each time.

(I use DriverBooster to keep drivers up to date)

Anyone else experienced this with v6.0 ?

Hence, until I find & install a previous working LO version, I've returned to using Open Office instead. image description

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Comments

a smart card reader issue maybe? can't think of other cause of it; and some cryptography work was recently done that could cause LO to communicate with such readers.

Mike Kaganski gravatar imageMike Kaganski ( 2018-08-05 10:23:06 +0200 )edit

Did you also rename your user profile? Because if the problem is a corrupted user profile, reinstalling LibreOffice won't solve it.

floris v gravatar imagefloris v ( 2018-08-05 10:54:34 +0200 )edit

I do appreciate BSOD is usually caused by a faulty kernel issue and probably not the actual appl in question (LO 6.0.5 in this instance). I do know my nVidea GPU is disabled as it's faulty and am using the intel graphics instead. Otherwise drivers should be up todate.

Unhelpful I realise but launching LO this time I didn't get BSOD, instead the "previous instance or personal settings locked", presumably due to previous BSOD aborted launch. Very next LO BSOD and I'll post pic of it here.

Bagheera gravatar imageBagheera ( 2018-08-05 11:59:29 +0200 )edit

OK Mike, I now have a phone pic of the BSOD after launching LO v6.0.5. Copied to laptop ready to upload here. But no image upload facility here?

In the meantime, a 1 liner paragraph on BSOD states, "Attempt to reset the display driver and recover from time out failed."

Bagheera gravatar imageBagheera ( 2018-08-05 20:25:43 +0200 )edit

floris v : Thanks but no, I haven't renamed my user profile at all. Fairly confident this is to do with LO 6.0.5 and my disabled nVidea GPU.

Bagheera gravatar imageBagheera ( 2018-08-05 20:30:08 +0200 )edit

@Bagheera: the image upload should be available when you edit the original question.

And it never hurts trying to reset the profile (it's as simple as renaming it, to restore immediately afterwards, or using LibreOffice in safe mode) - but it never helps to ignore advises, however confident you are. Even negative result gives real information; even high level of confidence is just a guess.

Mike Kaganski gravatar imageMike Kaganski ( 2018-08-05 20:36:28 +0200 )edit

A corrupted LibreOffice user profile can cause a great number of problems, and uninstalling LibreOffice doesn't help because it doesn't remove the user profile.

floris v gravatar imagefloris v ( 2018-08-05 22:29:09 +0200 )edit

I installed LO Version: 5.4.7.2 and haven't experienced any problems (as yet anyway). If my user profile had become corrupted, then presumably this version would fall over as well.

Editing this now and unfortunately no link to upload BSOD image :( (Only Bold, Italic, Link, Pre-formatted and bulleted lists available)

ps: Doh! Image upload in the "Be the first one to answer textarea"

Bagheera gravatar imageBagheera ( 2018-08-06 21:10:44 +0200 )edit

Again: the image upload is available when you edit original question.

Mike Kaganski gravatar imageMike Kaganski ( 2018-08-06 21:35:37 +0200 )edit

I assume that you have tried the internet suggestions (like removing the video card drivers, including the disabled video card then rebooting): try disabling OpenGL in Options→View.

Mike Kaganski gravatar imageMike Kaganski ( 2018-08-07 08:45:16 +0200 )edit