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Can not install in Windows 10

asked 2019-02-04 22:11:57 +0200

GaithersburgMike gravatar image

I got the notice there is an update to today, so I went to the download page and told it to download the msi file, which was fine. When I tried to install the system said the installation was interrupted. Turned off AV, still had problems. I right clicked on the file and ran Windows troubleshooter and the troubleshooter states the msi file is incompatible with Windows. I also rebooted the system with the same result, so here I am. The previous version still works, so I'm not dead in the water.

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answered 2019-02-04 22:39:34 +0200

erAck gravatar image

Maybe one of the Windows installation issues FAQ, i.e. previous version installer is requested.

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answered 2019-02-05 13:17:49 +0200

GaithersburgMike gravatar image

I was able to install I had to go to the windows assistance (was linked in Google don't remember the URL).

I had to go into the command prompt (DOS replacement) as admin, then run three tests on the system. The registry was corrupt, so I had to run the DISM utility. At that point the system had me reboot, I went into file manager and installed I believe the last program I ran was: DISM.exe /Online /Cleanup-image /Restorehealth A web page for Windows 10 that is similar to what I saw is

The conclusion is the registry was corrputed and I figured that was the problem when I tried to uninstall the old version. Fortunately I only lost three hours. Good luck if this is your problem!

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Asked: 2019-02-04 22:11:57 +0200

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Last updated: Feb 05 '19